imran rasheed, Customer Care Executive

imran rasheed

Customer Care Executive

Ufone

Location
Pakistan - Faisalabad
Education
Master's degree, MBA Finance
Experience
7 years, 3 months

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Work Experience

Total years of experience :7 years, 3 months

Customer Care Executive at Ufone
  • Pakistan - Faisalabad
  • March 2008 to July 2014

• Providing services to the walk-in customers in front desk operations.
• Achieving more than 90 % Postpaid/Prepaid/ MNP ( Mobile Number Portability ) sales targets.
• Handling customer complaints/queries and their follow-ups.
• Managing reports on Daily & monthly basis.

Risk Re-Assessment Officer at ABN AMRO Bank
  • Pakistan - Lahore
  • May 2007 to February 2008

• Audits performed of various branches of Prime Commercial bank Limited Pakistan to eliminate documentation errors.
• Reviewed and analyzed individual, SMEs accounts of Prime Commercial Bank Limited Pakistan based on ABN-AMRO Bank requirements in the acquisition process of Prime Commercial Bank Limited Pakistan by ABN-AMRO Bank.
• Analyzed and classified risks against accounts of Prime Commercial Bank Limited as to frequency and potential severity.

Education

Master's degree, MBA Finance
  • at COMSATS University
  • March 2007
Bachelor's degree, Bachelor in computer sciences
  • at Allama Iqbal Open University
  • September 2004

Specialties & Skills

Communication Skills
Internet
Team Player
Microsoft Office
Computer Skills
Team Player
Microsoft Excel
Microsoft word
communication skill

Languages

English
Intermediate
Punjabi
Intermediate
Urdu
Expert

Training and Certifications

Wow Right Now (Training)
Training Institute:
Ufone
Date Attended:
April 2008
Duration:
16 hours
Interpersonal Skills (Training)
Training Institute:
Ufone
Date Attended:
November 2013
Duration:
16 hours
Creating Moments of Magic (Training)
Training Institute:
Ufone
Date Attended:
August 2010
Duration:
24 hours

Hobbies

  • Cricket player
  • Computer usage
  • Drawing work (Arts)