Director Operations
Tech Quick Solutions
Total years of experience :18 years, 9 months
The company is based in Netherlands, and I am providing off-shore support in managing the company operations and business.
• Part of Offshore IT Support Team, and work in close coordination with remote users/clients and provide
them support on phone/communicator/emails.
• Manage incidents and tickets created by users.
• Assign incidents to field engineers and support them during resolutions.
• Provide technical solutions to clients from identification through to implementation.
• Conduct technical discussions and training sessions with clients and field engineers.
• Involved online in the execution of all IT related Projects.
• Guide and train the field engineers for the relevant tasks.
• Supervise field engineers in installation of different Software and hardware.
• Supervise field engineers in installation of Hardware like switches and routers, servers, integrated services,
WAN, LAN Modules, VPN, Security, wireless and network protocols.
• Ensure timely completion of planned tasks with high quality output.
Desktop support.
Server support, installation, management and up gradation.
Mass OS deployments
Structured Cabling.
Network Equipment supply, installation and configuration.
IP cameras / CCTV cameras / NVR DVR - supply, installation and configuration.
Provide technical solutions to clients from identification through to implementation.
Conduct technical discussions and training sessions with clients and field engineers.
Involved online in the execution of all IT related Projects.
Guide and train the field engineers for the relevant tasks.
Supervise field engineers in installation of different Software.
Supervise field engineers in installation of Hardware like switches and routers, servers, integrated services,
WAN, LAN Modules, VPN, Security, wireless and network protocols.
Ensure timely completion of planned tasks with high quality output.
Web Development (HTML5 / CSS3) - Responsive Websites (static and dynamic)
WordPress - web development.
E-commerce / Online stores - development (Abante Cart / OSCommerce / Magento / Prestashop etc)
• Provided technical support, including identifying problem incidents with their subsequent resolutions.
• Assisted company personnel with desktop operation, including both hardware and software - Provided employee training and instructions (through presentations) regarding basic operation of software and hardware, technical support and quality standards.
• Supervised and performed installation of new IT network equipment and system software.
• Administered creation of IT accounts and computer systems and offered support.
• Configured and installed various networking devices and Monitoring Networks.
• Configuration and Troubleshooting of LAN technologies like VLANS, VTP, Inter VLAN Routing, VLAN Trucking (IEEE 802.1Q, ISL), IRF / Stacking.
• Taking backups, managing and renewing passwords.
• Configuring VLANs, VTP, Etherchannels.
• Configuring Outlook, installing software, Printers and CCTV/IP Cameras.
• Troubleshooting all kinds of Virus issues.
• Installing and configuring all Windows and Third party applications.
• Upgrades ensure windows patches and antivirus patches are properly installed on all systems.
• Fix and repair of hardware which includes, memory upgrades, hard drives, keyboards and calling into vendors for repair service. Upgrade of OS and various software applications.
• Follow up on individual cases. Report issues through appropriate channels for timely and effectively escalation.
• Work with team members and other IT groups to resolve issues. Maintained hardware equipment and the inventory.
• Implementation, support & testing of radio/wireless links (indoor & outdoor).
• Maintained company peripheral network devices regularly, including printers and scanners.
• Tested the IT networking systems, monitored the performance of network servers and maintained firm’s computer systems.
• Ensured functionality of desktop systems throughout departments through frequent evaluations and routine maintenance.
• Planned and executed routine repairs and system upgrades.
• Documented and maintained supply of all required inventory.
• Manage and maintain Active Directory Services.
• Suggest and provide IT solutions to business and management problems.
• Analyze and resolve faults, ranging from a major system crash to a forgotten password.
• Provide training and technical support for users with varying levels of IT knowledge and competence.
• Prepare and install PC's, Printers and other IT related equipment.
• Maintain, troubleshoot, and support all IT Hardware Equipment.
• Maintain Inventory Log of all Computer Equipment.
• Maintain updates and upgrade all PCs’ & Servers’ software and service pack.
• Managed inter office LAN.
• Trouble shooting of office laptops/desktops.
• Looked after the operations of 700 Sq. Ft. Datacenter.
• Provided support for clients’ hosted servers and radio link.
• Assisted company personnel with desktop operation, including both hardware and software.
• Supervised and performed installation of new IT network equipment and system software.
• Provided on-call and remote support to site offices.