Administration Coordinator
dnata
Total years of experience :26 years, 8 Months
Management of administrative functions for a team of 4 managers and approximately 40+staff.
Calendar management as well as general office management for the Head Of the Department.
Attendance maintenance, updation and point of contact for generic HR queries pertaining to the same subject.
Management of staff joinees, staff arrivals, and staff
resignations/terminations in terms of system work, IT asset resourcing and physical moves.
Coordination with the Inhouse IT department for the installation of software and procurement of assets for induvidual staff members as per company policy.
Liaison with the Inhouse Training College for booking and confirmation of course dates for the full team.
Manage prize giveaways and bookings for the winners.
Blocking of meeting rooms for team events
Management of Stationary and Giveaways Stock
Calender Management for the Senior Vice President ensuring he is updated on all upcoming appointments and outstation trips, and is prepared for the same with all necessary documentation.
Management of all travel arrangements for Duty/Personal trips including flight reservations, hotel bookings and car hire.
Management of all post Duty trip claims ensuring these are forwarded to Payroll within the agreed period and duly refunded back to the account.
Ensuring regular chase-ups are made to both internal and external clients on pending matters.
Records Management which includes effective filing systems both on hard copy as well as on email.
Receive, greet and assist all guests to the SVP's office with professional presentation.
Assist, file and/or redirect correspondence and telephone/email queries and manage them independently wherever applicable.
Blocking of Meeting Rooms and ensuring documentation and IT equipment such as laptop/screen etc are fully functional and ready to go
Pre & Post trip work for all Recruitment campaigns for Cabin Crew Recruitment including Shortlisting via the Online database system, Assessment Invitations, Liaison with Candidates and Records Maintenance.
Also a brief stint with The Medical Insurance Benefits team, as part of the Secondment programme, which included exposure in Basical Medical Claim Assessments, Customer Advocacy, Presentations to staff on Medical Insurance Policy.
Sourcing of optimum priced routes for annual leave ticket reservations for staff and family as per company policy. Issuance of all the various different types of tickets for staff and family.
Independently manage counter services for Cabin crew/flight deck personnel providing them advice and assistance on the range and applicable policies for Staff Travel. Additionally, step in on rostered duty for Mailbox/back office or Telephone sales duties.
Training of new staff on ticketing, policies and procedures.Created a Training Manual for new joiners.
Developed a Manual for implementation of rules and regulations for the team.
Answer all customer calls made to the Airline and ensure they are serviced in a professional and proactive manner.
Going beyond customer expectations and fulfilling them.
Perform pre-flight checks and reconfirm passenger bookings to minimise noshows and ensure flights go at optimal capacity.
Support Travel Agents by providing fare information and seat confirmations wherever possible on fully booked flights.Also liaise with Sales for group bookings to provide best fares.
Sell dnata as a one stop travel destination
Advanced Diploma Passed with Merit. Subject Specialisations: Recruitment and Selection Change Management Health and Safety Interviews Employment Contracts Working Patterns Appraisals Discipline and Grievances Conflict Management Motivation Quality,Information and Briefings
Advanced Diploma Subjects: Financial Organisations and Funding Methods The Accounting Equation The Accounting Cycle Budgets Financial Statements Balance Sheet
