Project Manager
Evamp & Saanga
Total years of experience :16 years, 4 months
Working on two different projects:
One project is the change of platform for one of Pakistan's biggest Telecom (Telenor) from Visa's fundamo to Ericsson's wallet platform. Apart from platform transformation, we have developed multiple portals and selfcare apps (android/iOS).
Second project is the IT transformation of Orange Jordan. We are digitalising the system and launched self-care portal and apps (android/iOS). Currently working on improving end user experience by adding extra features/products.
Providing day to day managerial support to store managers, working together as a management team to achieve key business goals. Main responsibilities include excellent customer service, people skills, ordering, merchandising, and a practical hands-on approach to retail.
As a group members inspected recent research articles or reports to choose best communication techniques to engage more and more people on organisation’s social media platforms.
Working in McDonald is all about flexibility and versatility. it's an all rounder performance which includes serving customers face-to-face, cash handling, till work, answering customer queries, taking food orders, making sure to order quickly and are correct. Sometimes work in the kitchen as well.
Working in McDonald helped me to deal with people from all walks of life.
Helping customers in and around the venue and answering their questions. General customer service duties which include merchandising the sale stock before the arrival of thousands of customers. Count money before getting cash drawer at start of shift and to check the availability of adequate change and to ensure that balance remains zero at the end of shift. Compute and record transactions while issuing receipts, refunds, credits or change due to customers. Receive payment by cash, check, credit cards, vouchers, or automatic debits.
My major was the management of IT projects.
2007-2009 London School of Management, London Bachelors in Business Administration
2003-2005 University of Management and Technology, Lahore Bachelors in Commerce