Irina Chepel

• Working with clients at their gyms, homes, outdoors prioritizing safety at all times.
• Administering fitness assessments, developing and implementing personalized training programs for regular clients and special populations including older adults, youth, obese clients.
• Monitoring clients’ progress and modifying programs, as needed.
• Explaining exercise modifications and contraindicated movements to clients with a history of injury.
• Instructing clients about correct and safe use of weight resistance and cardiovascular equipment.
• Informing clients about nutrition, lifestyle issues and weight control.
• Working one-to-one and with small groups of clients.

Contributing to delivery of the highest standard of hospitality to multinational customers, investors and colleagues within this exclusive health and fitness club:
• Responding to visitor and phone enquiries, reflecting the venue’s professional brand
• Welcoming guests and administering membership application and reservations processes
• Ensuring the efficient and successful resolution of a wide range of operational queries
• Maintaining the reception environment in a first class professional condition
• Ensuring staff compliance with health and safety legislation and security policies - including hygiene standards, fire safety, risk assessments and statutory regulation

Assisted in the operational management and marketing of this high turnover retail business:
• Interpreted and responded to customers’ product needs and provided excellent customer service
• Designed more creative visual merchandise displays and point-of-sale promotions
• Successfully supported the growth and expansion of the business in a competitive market
• Researched products, brands, technologies, display and merchandising trends and proposed innovations to ensure brands reflected trends and preferences.

• ·Cultivated positive relationships with participants by interacting with them
• ·Scheduled and conducted fitness orientation appointments with new members.
• ·Educated club members about the relationship between nutrition and fitness.
• ·Designed enjoyable and innovative customized training programs based upon fitness goals.
• ·Instructed gym members about correct use of weight resistance and cardiovascular equipment.
• ·Managed the Personal Trainer schedule and stayed within budgeted non-session hours.
• ·Supported Chief Operating Officer with daily operational functions.

Developed and managed the market profile and profitability of this busy travel agency:
• Provided direction to and energised a talented team to achieve first rate KPI results
• Led team performance reviews, and cascaded policy updates and new initiatives
• Managed employee relations, appraisals, talent promotion, disciplinary and grievance
• Counselled clients and provided key market insight into the selection and booking of travel itineraries
• Advised on and promoted travel related insurances and auto insurance
• Benchmarked market/competitor activity and developed plans to resolve issues and grow sales.

Promoted from Cashier-Valuer role within two months to manage this busy retail outlet:
• Recruited, performance managed and supported the professional development of 12 staff
• Provided direction in the sales and servicing of accounts to ensure optimum customer satisfaction
• Assisted the accountant with financial accounting, loan agreements, and reporting
• Valued, prepared and visual merchandised precious metals for sale
• Awarded the Certificate of the State Assay Office Specialist

Managed, coached and supported a team of 3 Sales Executives, receiving and selling jewellery:
• Welcomed clients and assessed the value of their jewellery items for sale
• Negotiated and signed commission agreement
• Administered incoming and outgoing financial transactions
• Monitored and adapted sales approach in line with market trends and customer preferences

Assisted in the promotion, sale and administration of products and services:
• Provided a first point-of-contact between customers and service teams
• Developed relationships with customers, line managers and colleagues
• Administered credit card payments / transactions, accounting statements and loan agreements
• Reviewed customers’ financial situation and identified and developed new business opportunities
• Held customer consultations, analysed and provided solutions to their financial needs
• Produced sales, service and market development performance reports for management