Irshad Irshad Shah, Duty Manager

Irshad Irshad Shah

Duty Manager

Time Hotels LLC Time Hotels South Dubai

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, German Language
Experience
7 years, 7 months

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Work Experience

Total years of experience :7 years, 7 months

Duty Manager at Time Hotels LLC Time Hotels South Dubai
  • United Arab Emirates
  • May 2013 to August 2014

Duty Manager
Time Hotels LLC Time Hotels South Dubai
(May 2013- Present)
Job responsibilities: In my current role I am responsible for the entire operations and supervision of 212 rooms (1BR, 2BR, 3BR) in three properties reporting directly to the General Manager.
Day to Day Duties and responsibilities:
1. Maintain group files
2. Maintain CRO inventory
3. Manage & maintain courtesy calls
6. Approval of weekly schedule
7. Attendance at weekly sales meetings
8. Organizing/running monthly Front Office meeting
9. Training of new employees
10. Maintaining/improving training of present employees
11. Hiring of new staff
12. Quarterly job reviews of staff

Sales: 1. To attend sales meeting and credit meeting and resolve any issues pertaining to the payment for corporate or TA
2. To assist Housekeeping with resolving Room discrepancies
3. Completion and accuracy of Duty Manager Reports

Administration: Assistance in the achievement of:
1. Completion of weekly reports, forecast; reservations on the books
2. Completion of Schedules
3. Completion of Payroll input
4. Central Reservations information up to date
5. Groups are properly blocked in advance
6. Completion of Daily Shift Check list and log
7. Attendance and participation at Department Head meeting
8. Record keeping and organization of filing
9. Development and maintenance of Department Manual
10. Implementation and Maintenance of daily statistics reports for the purpose of yield management
Service: Assistance in the achievement of:
1. Providing of efficient guest service
2. Staff is properly trained
3. Attitude and appearance of staff being checked all the times.
4. Handling of customer complaints.
9. Proper handling of special requests, VIP'S and Guest requirements
Housekeeping: Assistance in the achievement of:
1. Participation towards overall Hotel Maintenance and Cleanliness
2. Cleanliness and Organization of Work Area and Offices
3. Cleanliness and maintenance of Front Entrance and Lobby

Personnel Management: Assistance in the achievement of:
1. Effective communication skills
2. Staff training and development
3. Personnel selection
4. Proper hiring procedures followed
5. Department Meetings being held monthly
6. Personnel turnover
7. Personnel development and growth
8. Personnel ready for management position
9. Discipline of Personnel when required
10. Timely Completion of employee evaluation.
Al Safir Hotel and Tower
Kingdom of Bahrain

Assistant Reservation Manager at A.Y.S
  • Bahrain - Manama
  • October 2011 to October 2012

Assistant Reservation Manager, (A.Y.S. in charge)
October 2011 till October 2012: I was initially hired as Assistant reservation Manager and was given the additional responsibility after 2 months as Assistant Front office Manager. My job responsibilities include but not limited to, fully control Front office department and reservation department where I work in close co-ordination with Front office manager.
Duties and responsibilities include: 1. To Assist F.O.M.in day-to-day operation of the hotel front office.
2. Supervise the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels.
3. Assign, coordinate, and supervise work activities of Front Desk Agents.
4. Ensure work is completed to include, shift closings, room deposits, refunds and rebates.
5. Train and develop Front Desk Agents. Prepare staffing schedules.
6. Prepare and conduct Front Desk meetings and resolve issues.
7. Perform house counts and review daily arrivals, identify potential problems with rooms' activity and take appropriate action.
8. Provide information and direction to staff to achieve 100% occupancy.
9. Take personal responsibility for solving guest issues if arises. Monitoring Telephone Manner and general performance of reservations staff and AYS agents daily.
10. Ensure special handling of repeated guest and VIP guest.
11. Review room blocking for Long Stay. Suites and special group request.
12. Supervising of Group Reservations.
13. Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.

Other Duties which I do perform, Duty Manager on Fridays, and Night manager while relieving night manager on his yearly vacation.

Front office supervisor at Time Hotels
  • United Arab Emirates - Sharjah
  • May 2009 to July 2011

Time Hotels (Previously Layia Hospitality)
Time Ruby -Sharjah United Arab Emirates
Front office supervisor
(May 2009- July 2011) (PMS- Opera, 4.0)
Duties & Responsibilities
1. Supervision of overall accomplishments of all the front office team.
2. To set a high example in regards to punctuality, appearance, courtesy, performance, attitude, team work, guest & staff relations.
3. To supervise the front office team and ensure the smooth and efficient running of the operation.
4. To use discretion and tact when dealing with guest enquiries, problems or complaints in an efficient and professional manner without detriment to the hotel and /or its reputation.
5. Conduct training for new colleagues when required and forward training records to the Training department every month.
6. Prepare the attendance sheet and duty rosters on weekly basis and as needed.
7. Do check out when ever required if the guest services executives are busy and cover reception desk when required.
8. Review no-show reservations and process charges. Track group no- show reservations and distribute to Sales Department.
9. Compile reports on no-show for future business forecasting.
10. Communicate room availability (particularly status changes on any date) to Reservations staff, Front Desk Manager and Sales Department.
11. Review previous night's occupancy report and track for forecasting future business patterns.
12. Monitor wait list and determine priority of guests to be contacted for room availability.
13. Create Travel Agent Master in computer.
14. Attend designated meetings.
15. Review status of assignments and any follow-up action with on-coming Supervisor.
16. Conduct staff appraisals when required.
17. Executing all correspondence activities pertaining to the hotel operation & guest relations respectively.
18. Accountable for the preparation of Reports in accordance with the hotel revenue and occupancy on monthly and daily basis (Market Segment, Analysis, DTCM and Production reports)

Night Supervisor at HOTEL LONDON SUITES
  • United Kingdom
  • January 2008 to April 2009

HOTEL LONDON SUITES/
LONDON CREEK HOTEL APARTMENTS
BUR DUBAI-UAE
Night Supervisor (PMS- IDS)
( January 2008 to April 2009)
RESPONSIBILITIE: I was responsible to carry my duties during night and was responsible for the front desk operation during the overnight shift.
In fact during the night duty I was able to work independently and with minimal supervision. With a great attitude to solve situations and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Apart from night audit, some of the repsonsinlities include: * To Identify and anticipate guest needs and requirements.
* Answers all incoming telephone calls within 3 rings, using the standard greeting and covering Telephone Test Calls Criteria.
* Control the flow of the booking by not taking too many bookings at the same time
* To handle reservation changes and cancellations.
* To keep the team and self-updated with the current and future hotel status and the occupancy levels.
* Responsible for Front Office Operation, Receiving Guest, Taking C/In and C/Outs, in absence of GSA, making Special arrangement for VIP's & Group Arrivals & Departures.

Guest Service Agent/ reservation agent (PMS-Fidelio) at Hotel Broadway
  • India
  • May 2006 to November 2007

Hotel Broadway (4 Star Deluxe Hotel)
M.A.Road Srinagar India
Guest Service Agent/ reservation agent (PMS-Fidelio)
(May 2006 to November 2007)
Responsibilities: Responsible for handling incoming calls/guests to the reservations department in a professional, efficient, friendly manner. The primary tasks of my position were, to answer the phone within 3 rings utilizing the appropriate greeting and following the reservations script in handling the guest inquiry for hotel. Ensure all incoming calls are answered in a professional and courteous manner and established procedures are adhered to without failure.

Education

Bachelor's degree, German Language
  • at Kashmir University
  • December 2007
High school or equivalent, Hotel Management Front Office
  • at Indian Institute of Hotel Management Srinagar India
  • May 2006
Diploma, computers
  • at Able COmputers
  • December 2003
Bachelor's degree, Science
  • at KASHMIR UNIVERSITY
  • December 2001
High school or equivalent, Science
  • at Higher Secondary Part II
  • March 1997
High school or equivalent, Science
  • at High School Matric
  • December 1994

Specialties & Skills

Auditing
Managing Budget
Staff Training
Team Management
ACCOUNTABLE FOR
AND SALES
COMPILE REPORTS
CORRESPONDENCE
FRONT DESK
GREETING
TELEPHONE
TRAINING

Languages

Urdu
Expert
Arabic
Expert
English
Expert
German
Expert

Training and Certifications

Destination Leadership (Training)
Training Institute:
Time Hotels
Date Attended:
April 2014
Duration:
126 hours

Hobbies

  • surfing,watchhing tv and reading books