Total Years of Experience: 13 Years, 0 Months
June 2013
To Present
Technical Support executive
at Special German Electro Mechanical LLC (Etisalat Partner)
Location :
United Arab Emirates - Abu Dhabi
Providing technical support to customers to clear the all the types of complaints and ensure the telecom services are provided as per the quality standard of Etisalat & Vendors.
Handle customer inquiries both telephonically and by email
Installing Optical Network Terminal (ONT) Devices
Configuring Cisco Linksys Products such as Routers and Linksys IAD Devices
Online technical support to field staff (Gpon migration teams) to commission the services also O&M support
Create and configure all the migration data (HSI, POTS, IPTV)
Handle customer inquiries both telephonically and by email
Installing Optical Network Terminal (ONT) Devices
Configuring Cisco Linksys Products such as Routers and Linksys IAD Devices
Online technical support to field staff (Gpon migration teams) to commission the services also O&M support
Create and configure all the migration data (HSI, POTS, IPTV)
February 2012
To June 2013
IT Support Executive
at Tseyva Pte Ltd
Location :
Sri Lanka - Colombo 3
Performs initial setup, software installation, testing, and security hardening of Voice soft switches
Routing Support for partners and customers using company provided tools.
Configuring IP to IP soft switches for call termination.
Provide product feedback to reduce the number of issues experienced by the customer
Provide customers with product and service information
Provide client support and technical issue resolution via
E- Mail, phone and other electronic medium
Process request forms and applications using technology platforms i.e. CRM
Routing Support for partners and customers using company provided tools.
Configuring IP to IP soft switches for call termination.
Provide product feedback to reduce the number of issues experienced by the customer
Provide customers with product and service information
Provide client support and technical issue resolution via
E- Mail, phone and other electronic medium
Process request forms and applications using technology platforms i.e. CRM
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