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Mohamed Ishrath Mohamed Ismail

Technical Support executive

Special German Electro Mechanical LLC (Etisalat Partner)

Location:
United Arab Emirates - Abu Dhabi
Education:
Diploma, ITIL-F V3 IT Service Management
Experience:
13 years, 0 months

Work Experience

What's your work experience? Your experience is one of the most important sections in a CV.
List all relevant responsibilities, skills, projects, and achievements against each role.  If you're a fresh grad, you can add any volunteer work or any internship you've done before.
Add Experience

Total Years of Experience:  13 Years, 0 Months   

June 2013 To Present

Technical Support executive

at Special German Electro Mechanical LLC (Etisalat Partner)
Location : United Arab Emirates - Abu Dhabi
Providing technical support to customers to clear the all the types of complaints and ensure the telecom services are provided as per the quality standard of Etisalat & Vendors.

Handle customer inquiries both telephonically and by email

Installing Optical Network Terminal (ONT) Devices

Configuring Cisco Linksys Products such as Routers and Linksys IAD Devices

Online technical support to field staff (Gpon migration teams) to commission the services also O&M support

Create and configure all the migration data (HSI, POTS, IPTV)
February 2012 To June 2013

IT Support Executive

at Tseyva Pte Ltd
Location : Sri Lanka - Colombo 3
Performs initial setup, software installation, testing, and security hardening of Voice soft switches

Routing Support for partners and customers using company provided tools.

Configuring IP to IP soft switches for call termination.

Provide product feedback to reduce the number of issues experienced by the customer

Provide customers with product and service information

Provide client support and technical issue resolution via
E- Mail, phone and other electronic medium

Process request forms and applications using technology platforms i.e. CRM

Education

What's your educational background?
Let employers know more about your education; remember, be clear and concise.
April 2014

Diploma, Cisco CCNA Security

at Cisco Networking Academy
Location : United Arab Emirates - Abu Dhabi
Grade: 89 out of 100
Implementing Cisco IOS Network Security
Secure Cisco routers
Implement AAA on Cisco routers using local router database and external ACS

Mitigate threats to Cisco routers and networks using ACLs
Mitigate Common Layer 2 attacks
Implement the Cisco IOS firewall feature set using SDM/CCP
site-to-site VPNs on Cisco Routers using SDM/CCP
Cisco IOS IPS feature set using SDM
July 2014

Diploma, ITIL-F V3 IT Service Management

at Regional Education Institute
Location : United Arab Emirates - Abu Dhabi
Grade: 98 out of 100
IT Service Management (ITSM) based on ITIL best practices.

ITIL V3 Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

Technical awareness (and deeper technical training to the appropriate level, depending upon the resolution rate sought)

Awareness training and tutorials in new systems and technologies, prior to their introduction
August 2013

Diploma, Microsoft Certification MCTS,MCSA,MCITP

at TurnKey IT Training
Location : Sri Lanka - Colombo 3
Grade: 85 out of 100
Microsoft Certified Technology Specialist (MCTS Server 2008)
Microsoft Certified Solution Associate (MCSA Server 2008)
Microsoft Certified IT Professional (MCITP Server 2008)
Turnkey IT training - Colombo
Microsoft Certification ID: 8854742
May 2011

Diploma, Computer Network Cisco CCNA

at Winsys IT Training
Location : Sri Lanka - Colombo 3
Grade: 83 out of 100
IP Data Networks
LAN Switching
IP Addressing (IPv4 and IPv6)
IP Routing (RIP, EIGRP, OSPF)
IP Services (DHCP, ACL, NAT)
Network Device Security
WAN Technologies (DSL, ISDN, MPLS, VSAT)
January 2009

Diploma, Computer Studies

at London City Campus
Location : Sri Lanka - Colombo 3
Grade: 70 out of 100
Fundamentals of ICT
ICT Applications
Personal Skills Development
Web Design & Development
June 2009

Diploma, Network Administration Windows / Linux

at Turnkey IT Training
Location : Sri Lanka - Colombo 3
Grade: 85 out of 100
1. Introduction to Computer Network Technology
Introduction to Networking
Introduction to Network Designing

2. Network Configurations
Network Architectures
Networking Components
Wireless Networking

3. Networking Operating Systems
Networking with Windows
Networking with CISCO
Networking with Linux and UNIX

4. Network Management
Routing and Network Management
Maintaining and Supporting a Network

5. Network Security and Troubleshooting
Network Security
Troubleshooting a Network

Specialties & Skills

Debian, Ubuntu Linux

Microsoft Office 2007,10, and 2013

Microsoft Windows XP, 7, Vista & 8

VoIP Softswitch Configuration

Microsoft Outlook / Exchange mail Support

Cisco Ios

Desktop Support

Computer Hardware and Faults

Cisco IP Phone Configuration

Client Support

Network Cabling

Java, C#

IT Service Documentation

Microsoft Windows

IT Service Management

Desktop Support

Cisco devices

Languages

Do you speak more than one language?
For some jobs, fluency in one or more foreign languages is a plus, so add your language skills to get better results.

English

Intermediate

Tamil

Beginner

Malayalam

Intermediate

Hindi

Intermediate

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