Cloud Operations Manager
iQ Networks
Total years of experience :5 years, 10 months
*Effectively managed day to day operations of all cloud services.
*Delivered superior disaster recovery cloud service.
*Developed and oversaw network operations, service desk, and event management for cloud services.
*Conducted system outage analysis to prevent reoccurrence of incidents.
*Contributed and enhanced security policies and procedures for cloud service.
*Installed various server technologies including Linux and Windows.
*Defined and reported customer facing service metrics and KPIs to monitor process health.
*Performed effective administration & maintenance of virtual machines in the cloud.
*Managed operating and application system installations and patching.
*Acted as liaison between Operations Group and Development Group.
*Proactively monitored the overall health of the network.
*Provided root cause analysis for incidents & problems in the cloud infrastructure.
*Monitored and tested scalability, high availability, and disaster recovery.
*Maintenance of the cloud infrastructure including: physical server and storage configuration, logical storage volumes and storage networks.
*Installed and maintained computer hardware and software including all peripherals (scanners, printers, etc.).
*Supervised database SQL Server, database backup and restore.
*Performed ERP (Microsoft Dynamics AX 2012) Server installation, installation and configuration for clients.
*Executed Routers and Nano stations installation and configuration.
*Maintained all servers, computers, and information security.
*Preserved active directory, domain controller, domain members policies and domain services (DNS Service, DHCP Service, NAT Service, Router Service and File Server).
*Supervised installing cameras, speakers, network cabling, and internet providing services.
*Designed the network infrastructure of our LAN and WLAN.
*Programmed an application (VB & MS Access) that locates all IT devices in the company and provides daily, weekly, and monthly maintenance reports.
*Provided daily and weekly analysis reports and maintenance for computer hardware and software.
*Monitored network and internet performance and made fixes when needed.
Listed 2nd on the Computer Science Department upon graduation