Business / Financial Analyst
Hypo Alpe Adria Bank
Total years of experience :24 years, 5 months
Group level reporting Debt Collection department
New reports propose, development and generation
Ad-Hoc reporting and data analysis
Debt Collection results Data analysis
Collection process Analysis
Client Segmentation
Strategy planning and support, enhancing Recovery
KPI calculations and progress monitoring
Restructuring, Voluntary Sales and Forced Debt-Recovery support
External Collection Agency cooperation and coordination with reporting and fee calculations and negotiations
Advanced T-SQL and MS-Access querying
Result presentation
Call Center Dialer (ININ) system maintenance, develpment, reporting
Backlog preparation, analysis and solving strategy planning
Consultant role in Call Center front-end software development
Testing Call Center front-end software
General customer care
General information providing
Bank products informations
E-banking and mobile banking support and troubleshooting
MS Windows Desktop Environment maintenance
Client computer updates and maintenance
Microsoft Server network maintenance
Passive network equipment connection and maintenance
Microsoft Active Directory maintenance
Desktop computer repairs, testing and benchmarks
Desktop computer configuration assemblies
Computer service center management
Service center software development
RMA (return merchandise authorization) conducting
PSE (Program and System Engineering) department
Testing and software simulations for mobile phone switchboards
Group level result and bugs reporting
Constant education regarding work relevant topics
Working with various audio equipment and software for live radio program
Active cooperation with live program development
IT support for radio equipment
Education of new sound editors
Recording of no-live shows
Live broadcasts from dislocated positions using mobile broadcast equipment
Ad-Hoc interconnecting of the equipment on and off-site
VIDILab - testing and reviewing of computer hardware for an IT magazine
Testing and benchmarking of hardware
Writing articles for paper issue of VIDI magazine
Constant education about IT hardware industry
Attending IT related shows and conferences
Professional study programme in IT Technologies trains students to perform individually the activities related to the organization, implementation and design of advanced IT technologies, and the realization of the design and multimedia projects. Office IT support is the specialization which trains students to organize and maintain a computerized office: - a computer network engineer designs, implements and maintains LANs and WANs in administrative IT systems based on UNIX, LINUX, Windows NT and NetWare platforms - a database administrator or an IT system administrator – supervises the resources and their functions and suggests modifications - a help-desk leader - a security adviser for IT systems - an application development engineer (also: adjusting, testing and introducing ready applications by using modern tools) - a computer sale manager
Electric Engineer program provides students with excellent general knowledge, especially from mathematics related fields which is a great foundation for technical sciences university education. On the other hand, student gains an extensive ground knowledge in the electrotechnic field.
