Risk Operations Analyst
JP Morgan Chase & Co.
Total des années d'expérience :5 years, 2 Mois
Reviews customer transaction for possible fraudulent activity. Makes outbound calls to customers when needed to verify transaction and prevent cards from being blocked. We also answer inbound calls from customer that are having difficulty using their cards due to fraud alerts.
Answer customer question regarding their credit card statement, promotional offers, and other concern with their credit card.