Team Leader, Provider Bill Audit, September
AIG Shared Services- AIG Philippines
Total years of experience :10 years, 0 months
AIG Shared Services (AIG Philippines)
Position: Team Leader, Provider Bill Audit, September 1, 2011- October 4, 2013
Job Description: Responsible for the processing performance and development of the team and its members. Responsibility includes but is not limited to:
• Monitors work queues and allocating appropriate team resources
• implements company and process instructions and updates
• generates and analyze performance reports, monitoring team performance and taking action to meet or exceed key performance indicators
• Coach analysts, promotes staff engagement and development in a positive working environment and initiates continuous improvement activities.
• coordinates process updates, work queues and bill escalations in collaboration with process owners and domestic counterparts
Position: Subject Matter Expert, Provider Bill Audit, May 1, 2011 - August 31, 2011
Job Description: Contribute to the achievement of team goals through exceptional expertise in PBA processing over a wide range of complexity, a resource of the Team Leader for production requirements, process improvement initiatives, performance management and daily team management tasks and is responsible for maintaining, enhancing and sharing process expertise in line with the objectives of the team, process owners and the company
Position: Senior Business Processing Specialist, Provider Bill Audit, December 1, 2009 -May 1, 2011
Job Description: Primary queue is Quality Review. Responsible in doing quality audit for the team and provides feedback to TL regarding errors incurred by analyst for the week by generating a report about the team's quality performance. Attends conference calls, calibration meeting and process meeting as needed.
AIG-BPSI
Position: Business Processing Associate, AIG Domestic Claims, October 16, 2007-December 1, 2009
Job Description: Responsible in analyzing all claims from health providers by processing each bills being submitted; generates savings for the company by picking the right provider in every claim submitted.
Job Description: Handle all concerns of Operations Department; coordinate all clients’ concern to respective Area Managers and Operations Manager; prepare all pertinent document instructed by Area Manager and Operations Manager; safekeeping and monitoring of records.
Position: Area Manager, Operations Department, May 1, 2007- October 15, 2007
Job Description: Act as a company representative who constantly communicates with client; handles concerns of clients, supervisors/team leaders, janitors and other manpower personnel and formulate possible solution in order to provide quality service; responsible in contract management and implementation of any government mandated wage increase.
Tertiary STI College Parañaque, Bachelor of Science in Computer Science, graduated May 2005.
STI College Parañaque, Associate in Computer Technology, April 2003.
Secondary Dr. Arcadio Santos National High School-Masville Annex, graduated high school with honors, March 2001
