Jacquelyne Onyango, Agent

Jacquelyne Onyango

Agent

Safarilink Aviation Limited

Location
Kenya
Education
High school or equivalent,
Experience
15 years, 8 months

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Work Experience

Total years of experience :15 years, 8 months

Agent at Safarilink Aviation Limited
  • Kenya
  • My current job since January 2011

in providing advises to the customers on prices, options and must-see attractions in parts of the world.
-Skilled in providing the booking information according to the customer’s wish.
-Proficient in providing the package according to the budget of the client.

KEY RESPONSIBILITIES
-Arranging flights, insurance and accommodation.
-Using a booking system to secure holidays.
-Collecting and processing payments.
-Advising clients on travel arrangements, e.g. visas and passports.
-Sending out tickets to clients.
-Keeping clients up to date with any changes.
-Dealing with complaints or refunds
-Maintaining the data of customers.

Travel Consultant at Newemah Tours and Travel
  • Kenya
  • July 2009 to November 2010

Made reservations and issued E-Tickets on CRS - Galileo System,
Secured ticket stocks and ensured their availability throughout work hours
Made accurate airline quotation according to airline tariff structure for the routing, class and application
Print and issue the IATA airline tickets for walk-in customers or their messengers
Provided callers with information regarding flights, fares etc
Answered telephone inquiries about arrival and departure times and flight schedules
Took calls and answered questions about airline regulations
Provided Hotel Reservations, Car hire, tours and Safaris
Front office operations and Documentations
Arrange accommodations according to the customer specification.

Travel Consultant at Swiss Travel Limited
  • Kenya
  • June 2008 to July 2009

E-Ticketing and Reservation on Galileo and Amadeus System
Reconciling Ticket uplift and cash sale
Coupon reconciliation and balancing
Telephone operations both Locals and Internationals
Issuing of Pre-Paid Ticket Advise(PTAs)
Front office, Hotel reservations, car hire, Tours and Safaris

Sales Agent at Eagle Air link
  • to

for East African Safari
Issuing fare quotes promptly and accurately
Making Reservations and E-Ticketing on Easy flight System
Ticket revalidation
Ordering Ticket Stocks
Check-in Passengers
Issuing of Pre-Paid Ticket Advise(PTAs
Answering Questions from passengers direct or on phone

Casual/Databank Operations, Jan2003 to Feb2004
Kisumu District Hospital
Clerical duties
Filing of Document and Records keeping
Assisting patients with their doctors’ appointments
General cleaning and correspondence

Education

High school or equivalent,
  • at TransEastern Airlines Aviation Collage
  • March 2009

courses: -Career Training Centre Amadeus Conversion Course(GDS

High school or equivalent, Travel and Tourism Foundation
  • at TransEastern Airlines Aviation Collage
  • October 2004

:-

High school or equivalent,
  • at Towernet Computer Collage
  • October 2002

courses: Computer Knowledge -Well versed in basic use of computer. -Internet savvy

High school or equivalent,
  • at Wambasa Girls Secondary School
  • January 2001

:-

High school or equivalent,
  • at Primary School {K

:-Apuoyo

Specialties & Skills

ADMINISTRACIÓN
BUDGETING
FRONT OFFICE
NETWORKING
RECONCILING
REQUIREMENTS
ROUTERS
SPECIFICATION
TELEPHONE SKILLS

Languages

English
Expert
French
Intermediate
Swahili
Expert