Senior Business Solutions Specialist / Team Lead
Integrated Business Solutions
Total years of experience :20 years, 11 Months
IBS is a Microsoft certified partner involved in the business process automation field using Microsoft products such as Dynamics CRM, SharePoint, Project Server, Dynamics Navision and Axapta
Responsibilities
Pre-Sales
• Meet with potential customers to understand their key business drivers and expected technical needs
• Help sales in designing, proposing, and closing new deals by providing architecture assessments, performing fit gap analyses, defining high-level scope and preparing proof of concepts
• Conduct demonstrations and presentations for clients
• Maintain a detailed understanding of Dynamics CRM functional capabilities, pre-requisite hardware and software components along with other related technologies
Development
• Manage a team of developers in the implementations of CRM and .Net related solutions
• Extend CRM and develop solutions incorporating entity models, processes and custom workflow activities, client-side form customizations, web resources, server-side plug-ins, SSRR reports and web services using the CRM SDK
• Design the appropriate architecture and technical solution that matches the client requirements following best practices and supported customizations
• Integrate CRM with external systems such as Web portals and ERPs
• Handle installation of Microsoft CRM and related products on a multi-server environment and configure for internal and external access
Analyses and Project Management
• Assist in requirement gathering workshops and facilitate the preparation of functional requirement documents
• Provide overall CRM product specialism to help the project manager devise the project plan
• Define approaches for managing business change activity associated with CRM rollouts, training and post go-live support processes
Accomplishments
• Moved forward client engagement by developing and presenting successful proof of concepts
• Enhanced IBS products portfolio by designing and implementing reusable add-ons for CRM such as: Automated Case Management, Product Bundling, Tax Management, SMS Module, Sales Approval Management, Project Server Integration Module, Credit Card Storage and Inventory Management
• Delivered CRM horizontals for internet service provider, IT services providers, data center providers, retail and healthcare organizations
• Designed and developed verticals for fleet and equipment management
• Standardized integration process between CRM and other applications by designing and implementing a generic WCF service that handles communication between services
• Designed integration automation between CRM and other products
• Increased user adoptions for CRM by simplifying user interface through the use of Html, JavaScript, REST services and custom WCF services
• Speeded up team development on by developing reusable components for client side using JavaScript and server side using C#
• Minimized solutions deployment risks by setting guidelines for switching between development to production environment
• Improved customer after sales satisfaction by providing prompt support and consultancy guidance at any given time
• Displayed CRM added value for managers by developing targeted dashboards and SSRS reports based on the client industry
Responsibilities
• Leading a team of developers in the implementation of Asp.Net enterprise web solutions
• Setting and evaluating weekly goals achievements and quality per developer
• Estimating development deliverables and milestones
• Delivering monthly forecasted budget on time
• Improving team technical knowledge by providing technical training and coaching
• Reviewing and analyzing business requirements and translating them to developers
• Architecting tasks infrastructure
• Liaising between general manager, business analysts, quality assurance, designer and developers for task technical implementation and output
• Reviewing submitted code and ensuring quality standardization of deliverables
• Managing internal and commercial releases by planning the staging and deployment process
• Staff recruiting and preparing technical assessment projects
Accomplishments
• Promoted from junior to senior developer to software product manager in less than 3 years of joining Stargate-Cyberactive
• Increased code quality and proficiency by constantly following up on the industry best practices, updating internal coding requirements, enforcing consistency by assessing developers’ submitted code and performing training sessions
• Boosted developers daily operations by introducing the use of Team Foundation System and managing its different modules from Source Control operations such as branching, merging and workspace managing to creating and updating builds
• Speeded up release time from 1 hour to 5 minutes and resource utilization cost by introducing and implementing automated build system in Team Foundation System with MSBUILD integration
• Decreased projects maintenance cost by establishing bug triage and enforcing bug assignment per section per developer for efficient production
• Maintained deliverables quality level by coordinating development process between Stargate-Cyberactive and outsourced companies in India and China
Main Responsibilities
• Developing and maintaining web application for travel agencies and corporate in UAE, Saudi Arabia and South Africa using Asp.net with C# and SQL Server.
Accomplishments
• Speeded up online deployment process by 80% on a web farm of 10 servers by developing an automation tool using Windows Communication Foundation (WCF) with an administration console to manage task execution on different servers
• Decreased development time and provided consistent interface functionality by developing custom web controls for programmers such as a Grid view with custom filtering, sorting, paging and other functionalities
• Migrated client data by designing and developing a migration tool which copies data from 2 completely different databases structure. The application was able to migrate data for more than 20 databases with at least 50 tables within 3 days
• Improved websites usability and responsiveness by pioneering the use of AJAX since its first commercial appearance in 2005 from the xml http request object to Anthem Controls to Microsoft Ajax 3.5
• Increased website performance by researching different performance parameters such as the use of viewstate, caching, javascript and CSS, Ajax, sql query writing, gzip compression techniques and many others topics
• Researched and implemented different programming design Patterns such as Domain Driven Design which includes Repository pattern, Factory Pattern, Provider Pattern and Singleton Pattern
• Deployed scalable web applications on web a farm that involves load balancers, database linked servers and session management
• Accelerated development process by introducing third party tools in the following areas:
Code generation using CodeSmith templates
Xml manipulation (C# Classes generation from xsd, xsl generation) using Altova Xml Spy and Altova Maps
SQL deployment tools using SQL Compare and SQL data compare
•Trained over 40 pharmacies on the SoftPharm application
•Maintained the “SoftPharm” software and hardware equipment for over 80 pharmacies