District Key Accounts Manager / CRDM
Expeditors International
Total years of experience :26 years, 3 Months
Scope of Position: Develop, maintain, and measure Expeditors world-wide activity with selected account. Manage all aspects of Expeditors relationship with the account to achieve optimum business retention and development.
A) Retention - Ensures that customer's cross-functional and geographical operational requirements are proactively identified and serviced. Orchestrates the complete service of all strategic and operational aspects of the account while utilizing our product, service and executive leaders.
Acts as a customer advocate while seeking service improvement opportunities, cost avoidance elements and overall cost savings.
B) Development - Implements strategies to assist global customer in attainment of their corporate growth and efficiency objectives.
Spearheads the implementation of programs with the customer to improve their supply chain capabilities as measured by cost to value ratios, value-add solutions and transformational network designs.
Increases Expeditors’ revenues and profitability through providing enhanced valued - added service.
Major Duties and Responsibilities:
Expand value - added services to support customer growth objectives and increase Expeditors’ revenues.
Establish service expectations and measurements and consistently review performance for compliance and improvement.
Establish systems requirements and drive systems integration between the customer and Expeditors.
Constantly seeking cost out and value add opportunities for the customers.
Create new business opportunities to grow with the customer by unwavering dedication to operational excellence and unsurpassed company alignment.
Ensure the account is provided with innovative and proactive focus on continued improvement.
Understand all aspects of our customers’ business and integrate the business needs of all departments and functional groups within our offered solutions.
Continuously develop their personal knowledge of Supply Chain processes, financial objectives and general business acumen to benefit of the customer business.
Develop and continuously maintain Local Business Plan to identify account objectives, Expeditors’ vision, key performance indicators, measures for success while identifying resources needed to reach these objectives.
Review and maintain procedures and processes that guide operations of the Expeditors’ offices in support of the customer's logistics needs, helping to establish new procedures as needed.
Drive service improvements to create efficiency of operations and lower costs.
Rate management.
Coordinate global and regional responses to customer's requests for rates and information.
Maintain and perform scheduled scorecard reviews of all critical areas of the relationship.
Provide assistance in resolution of claims and disputes; credit and collections.
Utilize, consult, inform, and incorporate Expeditors management and staff where appropriate to develop and achieve account goals.
Establish and monitor performance standards for all activities.
Dedication to the success of Expeditors’ and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamental details of running the business.
Prepare and achieve the operations department annual operating plan and oversee all freight forwarding and supply chain functions.
Ensure compliance of all departmental activities to comply with local, international laws, regulations, and company global standards and policies of Freight Forwarding.
Focus on maintaining clients KPI's, needs and requirements throughout an internal scheduled audit against standard operation procedures (SOP) to ensure the delivery of high quality plants.
Contract negotiations and procedures setup to control remotely all 3PL service providers to achieve smooth cargo flow, demonstrating the ability to handle priorities for multiple clients in a fast paced environment.
Establish and assure adherence to budgets, schedules, work plans and performance requirements.
Participates in strategic business development, and independently set up tenders and respond to RFQ’s / RFI’s for global accounts, and in cooperation with sales and business development team for local accounts.
Focus on selling goals to be achieved by developing strong relationship with carriers to negotiate service level agreements, terms, freight rates / cost and continually improving selling abilities and business process.
Define and maintain Global Preferred Carriers Program and procurement policy to support products strategies.
Explore and develop innovative and profitable new business opportunities and to seek out sales leads to increase existing business and selling capabilities with existing group of clients.
To plan and manage the development of major trade lanes within the region by maintaining the planning process of the Development Trade Lane Master Plan, including volumes, revenues and estimated gross profits, and to coordinate the data gathering, development of objectives and action plan with the corporate trade lane managers and areas TLDs concerned.
Evaluate logistics operation performance, to identify areas for improvement, and implement streamline procedures to improve productivity, efficiency and company quality standards, developing a positive culture within the operations which promotes continuous improvement and development of the operation team.
Manage the interface (in some cases as a team member) with Global Products and Services Operations Centers to ensures constant optimization to deliver maximum productivity and consistent quality of services:
1- Global Risk Management team.
2- Global Revenue Management team / Tendering & Pricing.
3- Global & Regional Airfreight Product team.
4- Global & Regional Ocean Freight Product team.
5- Global & Regional Brokerage Product team.
6- Global & Regional CL&D team.
Responsible for implementing corporate Health, safety and environmental (HSE) policies and conduct risk assessments to detect potential hazards and plan precautionary measures.
Key Accounts Skills and Responsibilities:
Lead the management of a number of key account clients within the scope of my territory, specialized in wide range of commodities, including but not limited to Military, Electronics, FMCG, Pharmaceuticals, Automotive, Aerospace, Fashion and Retail, on a national, regional and global level.
Proactively evaluate and implement SOP’s (Standard Operating Procedures) and continuously improve process and procedures to ensure operations quality, productivity and efficiency provided to key account clients.
KPI Management- Measure company performance against key account clients KPI to provide guidance on process improvement methodology when necessary.
To build a very strong relationship with key account clients, and to act as an escalation point of contact for all routing issues, in order to drive resolutions and corrective actions that meets their requirements.
To provide root-cause analysis, drive continuous improvement and execution of solutions regionally as well as globally for key clients in terms of inbound and outbound.
Supervise shipping functions of the site, and to provides leadership and direction to the warehouse / shipping department in areas of responsibility including administration, shipping, receiving, scheduling employees, quality, safety and environmental.
Logistics facilitator to ensure all elements of the domestic and international distribution process are coordinated to meet customer requirements in a timely and high quality.
Oversee day-to-day operations of finished goods and raw material warehouse.
Directs the operations of shipping and warehouse teams to achieve objectives.
Improve operational efficiencies to increase ability to process customer orders.
Responsible for expenses management and control, including labors and overhead costs utilizing continuous improvement techniques and a management operating structure.
Directing the daily activities of the warehouse, staff supervision, and proper utilization of space, equipment, and manpower.
Comply with local and international laws and regulations of import & export, customs law, international agreements.
Generating all related shipping documents, and maintaining accurate departmental records.
Facilitate materials, tools & equipment purchases for items used in the day-to-day operation requirements.
Setup the logistics work plan & schedule for the inbound of raw materials (fabric, accessories, packing material) to meet production flow and to forecast all logistics demands time frames of finished products meeting clients time fences.
Ensure proper compliance and adherence to all appropriate health and safety regulations and cleanliness requirements are followed both with regards for personal and inventory safety.
To provide members practical advice and assistance in all aspects of international trade, and reliable, efficient and high-quality Export Documentation Services.
Issuing certificates of origin complying with international rules of origin: authorised to certify export documentation including Certificate of Origin, Customs Movement Certificates, this documentation can be requested as a result of financial arrangements, customs procedures, trade barriers and tariff quotas..
Attests export testimonials recommendations, invoices, other relevant docs. according to export documentation system.
Review for endorsement of all export documentation against L/C, contracts, international agreements & other relevant terms and conditions.
Chamber Membership registration - Industrial & Commercial Registration.
The Amman Chamber of Industry aims within the geographical jurisdiction to look after the interests of all industrial enterprises and institutions associated with crafts. It has closer bonds of cooperation between members of the chamber of industry and contributes to the promotion of local industrial products.