Customer Service Representative / Automotive Service Advisor
AL Wataniya - ARENCO Group of Companies
Total years of experience :6 years, 4 months
July 1, 2012 - July 31, 2013
Customer Service Representative / Automotive Service Advisor
AL Wataniya - ARENCO Group of Companies
Al Qouz
Dubai, United Arab Emirates
• Discuss issues with the clients concerning the problem.
• Coordinate with the workshop Supervisor / auto mechanics to check the client's vehicles.
• Creates estimates / quotation of spare parts costing and labor charges
• Follow up and informing customers for the status of their vehicle.
• Serves customers by providing service information and resolving the problems.
• Attract potential customers by answering service questions, suggesting
information and other services.
• Maintains customer records by updating account information
• Resolves service problems by clarifying the customer's complaint,
determining the cause of the problem, selecting and explaining the best
solution to Contribute to team effort by accomplishing related results as needed to solve the problem.
• Creating and updating Job cards and preparing of report orders.
July 2009 -March 2012
Receptionist cum Customer Service
Mallberry Suites and Business Hotel
Limketkai, Lapasan
Cagayan de Oro City
• Courteously greet the customer and give them the best customer service needed
• Receives and register guests as they arrive
• Give customer's assistance by answering their inquiries and other concerns.
• Encode and forward customer's concerns to authorized personnel that will further
assist the concern of the customer.
• Controls advance booking and reservations.
• Receive mails and direct them to the guests in the hotel.
• Receive the payment for accommodation and allocate the rooms to the clients.
• Responsible for safe keeping of client valuables
• Encode and forward customer's concerns to authorized personnel that will further
assist the concern of the customer
• Inform customers with their billing information, unpaid bills and other important
concerns.
• Arrange and confirm appointments
• provide customers with product and service information
• Handle incoming mail and other material
September 2004 - February 2007
Outbound Call Center Officer
Arriba Telecontact Incorporated
Cagayan de Oro City
Philippines
• Deliver prepared sales talk, reading from scripts that describes products or services in order to persuade potential customer to purchase a product or services or to make a donation.
• Contact businesses or private individuals by telephone (VOIP) in order to solicit
sales for goods or to request donations for charitable causes.
• Explain products or services and prices and answer questions from customers.
• Obtain customer information such as name, address, payment method and enters
orders into computer.
• Adjust sales scripts to better target the needs and interest of specific individuals.
Food and Beverage Services ( licensed NC2) AsianTouch International Training Institute Philippines AB Mass Communication Liceo de Cagayan University, Philippines