Assistant Vice President IT Infrastructure Management
citibank
Total years of experience :25 years, 2 months
Key Result Areas:
• Lead technology infrastructure functions for entire UAE business reporting to Infrastructure head; liaising with local management and product heads to understand & prioritize requirements; working with regional project management office and multiple infrastructure streams.
• Managing multiple key projects for local business encompassing requirement gathering, coordination with respective technology partners, developing implementation plans & prioritization, tracking milestones, planning, testing and final roll out for end customers/business units.
• Ensuring compliance to corporate standards related to information security, data, software development, change control, vendor management and project execution; overseeing local service management including regional teams to monitor and escalate outages and locally to track and trend problems & failures and resolutions.
• Working with local Software Development Team to prioritize business requirements for specific local/regulatory changes; providing vendor engagement for larger or priority items.
• Administering day to day infrastructure, Server and desktop support services for UAE staff; improving Service Level for local issues by managing local helpdesk support functions by working closely with the various regional technology and infrastructure support teams.
• Working closely with a team of highly skilled engineers and technicians running IT helpdesk, operations & projects; day to day management of Wintel & UNIX platforms, Risk & Controls, and the disaster recovery plan for business units.
• Conducting Information Security (IS) assessments on critical third parties relationships to ensure appropriate levels of IS controls are in place to protect sensitive Citi information and data privacy.
• Participating in Peer Audit Reviews and assisting, identifying and closing Information Security/ Technology controls related findings; ensuring compliance of UAE franchise with Global Citigroup Information Security Standards.
• To work closely with Global and Regional telco operators in the deployment of corporate as well as consumer technology products and enhancing customer digital experience.
• Creating and sustaining dynamic environment that fosters development opportunities and motivates high performance amongst team members.
• Implementing strategic plans for information systems & technology solutions for products, extending ITIL Service Support in Incident, Problem, Change, Release and Configuration Management.
• Worked with regional & global compliance groups to identify & remediate controls issues within Distributed Computing environment.
Highlights:
• Implemented:
o Key business driven centralization initiatives as per global/regional initiatives like Desktop Standardization Initiatives where 2000 plus machines were upgrade to windows 7 and application deployment was standardized over the OVCM infrastructure.
o Planning and implementation of the Windows 2003 Server upgrades.; provided technical knowhow and introduced new technology platform & products as per project lifecycle.
o Key Centralization Initiatives across the various infrastructure entities in line with regional & global centralization initiatives of the company like reducing total number of locally hosted servers to remove dependencies on local network hubs, moving connectivity to EMEA Data Centers to utilize efficiencies.
• Successfully deployed:
o Effectively minimized number of servers from 160 to 50 within a span of 18 months.
o Support BYOD (Bring Your Own Device) technology across all Citi offices in UAE and bring users up to speed with the technical know-how on how to use smartphones and other mobile devices for the same.
o Deployment of sales automation on iPads for the complete sales force.
- Taking care of the Symantec help desk included the following tasks.
Providing first level technical support for all Symantec products, which included Norton Antivirus (all versions), Pc Anywhere, Winfax Pro, Gateway Security, Web Security, Internet Security, and Norton Ghost.
- Maintaining the relationship between the client and the customer.
- Informing customers of the company products, services etc.
- Dealing with complaints and customer concerns.
- Taking care of the office network included the following tasks
Upgrading Windows NT 4 to Windows 2000, Upgrading all the workstations to windows 2000, configuring groups, users and policies, installation and configuration of proxy server, mail server, troubleshoot problems of end users, planning and implementing office extension plans, daily backups, Purchase of licenses of Microsoft Products.
- Installing and configuration of POS(Point of Sale Terminals), Visiting outlets to solve there POS problems if unsolvable by phone, troubleshoot any kind of hardware or software problems with in the office or in different outlets.
- Handling IT purchase to fulfill the requirements of the company
- Installation and configuration of MS Windows NT 4 systems, hubs, application software and workstation hardware.
- Performing network analysis and problem resolution for Ethernet networks using several network utilities.
- Documentation of existing network designs and hardware configurations; providing technical support for sales staff and the Manager.
- Maintenance, testing and support of day-to-day operations as well as maintaining computer system.
- Configuration of MS Proxy server for security & internet sharing within the company.
- Installation, upgrades, documentation and maintenance of Ethernet backbone, 56 K leased lines to remote offices, UNIX and Novell network operating systems, IP Address administration, application software, cabling system, backup services, network hardware and network budget.
- Analysis of Network performance including package transmission, collisions, bandwidth utilization and other pertinent statistics that were used for daily maintenance and to plan for future growth. Protocols running over the network included TCP/IP & IPX / SPX.
- Providing technical support, coordination of projects with vendors, supervised activities of staff of three local and 2 remote locations.
- Office Automation of Accounting and Finance Department.
- Configuration of PCs and installation of specific cards.
- Providing software training to the staff and clients.
.
.