freelance project management
Freelance
Total years of experience :13 years, 9 Months
Project and Retail management.
Creation of Store Manual
Recruiting elite staff
Coaching and training staff on procedures and processes
Induction Orientation “Welcoming new joiners, introducing them to each other and to the company”:
• Company history
• Vision
• Mission
• Philosophy
• Employee benefits and rights
• Employee expectations
• Company expectations
• Grooming standards
POS System Training/Cashier training “Training the team on the system, the process and how it works”:
• Training on the POS System
• Training on the how to read product information
• How to use the IPAD to extract information
• How to read prices and product information
• How to analyze information available
• How to use the IPAD to conduct discounts, gift vouchers.
Product training “Objective of the training is to give the new joiners information relating to the products”:
• Inviting the team to the manufacturer and showing them the process
• Showing them the machinery, introducing them to how things go in terms of production
• Giving them detailed information on Diamond, gold, weight, sizes
• How to view the product to test if it’s authentic or fake
• Product features
• Target market
• Target clients
• Materials used in the production
Loss prevention training “Preventing Loss”:
• Understanding the principle of loss prevention
• Identify common methods of theft
• Be more confident dealing with theft situations
• Identify areas of risk
• Train employees to be more risk aware
Store Manual training “Store internal policies and procedures”:
• Explaining the internal policies and procedures
• Pricing, price tags, recording of sale, sales return
• Stock; stock take process, receiving and transfers
• Returns
• Cash management, opening and closing, handling payments
• Documentation and general store administration process
Selling Techniques training “How to sell in a luxury Jewelry store”:
• Communication
• Presentation
• Pitching
• Up-selling
• Cross selling
• UPT (unit per transaction)
Managing the store at full operation and business activities. Propose ways to improve the business in the store such as merchandising, product mix etc. Produce quantitative and qualitative sales report. Provide relevant report on periodic sales, stock movements plus assisting in buying Be present in the shop floor to generate sales and handle VIP customers. Identify customers’ potential needs and use initiatives to meet those needs. Supervise the replenishment process to avoid and report any over stock along with the suggested corrective action. Coordinate with the back office, suppliers, marketing and merchandising team regards of new launches and provide feedback. Monitor customer movement into the store and detect any theft or violation. Conduct sales analysis, follow up on market trends and monitor the competition’s activity. Ensure consistency in customer service delivered and handle all complaints. Enter all received goods and ensure stock control and proper record of all stocks movements. Maintain high standards of visual merchandising. Check sales figures, assist in pricing adjustments. Decorate and animate window displays as per brand standards and guidelines. Conduct regular checks on the organization and cleanliness of the stock room and shelves. Ensure staff compliance and proper implementation of procedures. Ensure smooth and effective running of daily activities. Prepare schedule to ensure full coverage on the shop floor. Involved in the recruitment process of store staff and sales executives in my domain. Responsible for coaching and training own team members. Prepare, discuss and set staff monthly objectives. Discuss staff related issues such as annual leaves, confirmations and ensure proper adherence to policies in practice.
propose ways to improve business produce quantitative and qualitative sales report ensure stockcontrol coordinate with the office, suppliers etc.maintain high standards of visual merchandising display implement all merchandising as per brand visual and guidlines.prepare all paper works daily target weekly target monthly target line objectives trainning etc identify customer potential needs use initiatives to meet those needs ensure building maintaining and using the customeer data base monitor customer movement into the store and detect any theft, check sales figures assit in pricing adjustments, ensure smooth running of daily activities, manage and delegate the responsibilities of the team reporting to him/herensure accurate figures on pos system with it department, creates an empatheti climate gain the customers trust and solve problems to overcome customers objections.
Assist customers in determining their needs and matching those with our offerings - Translating incoming customer traffic into sales and offering a bespoke service - Remaining well informed on the brands development to provide accurate information and advice to customers - Achieving sales targets and playing a key role to motivate the team to push sales - Managing a portfolio of customers and actively seeking to enlarge it with target customers.