IT Help Desk Analyst
Mena Business Services
Total years of experience :5 years, 5 Months
Supported Saudi Aramco employees for all IT related incidents company-wide;
Analyzed, diagnosed, and resolved system problems encountered by end users.
Configured and troubleshot users’ desktop hardware, software and peripherals;
Recorded and reported users’ incidents and inquires using Remedy system utilizing the
minimum time;
Wrote work procedures and assisted with the training of new employees.
IT Call Center: solving and recording problems that face faculty and staff at KFUPM.
Designed and worked to improve, managed and archive templates in database software under Project Quality Management.
Involved in attendance basic security course in Security Solutions department and had learned general ideas of Security Systems: Access Control System, Command and Control System, Video & Wide area Surveillance System and Intrusion Detection & Alarm System.
Calculate different ways of pulling cables from control room to field equipments using redundancy idea to get the minimum costs solutions.
This course focuses on providing the skills and knowledge necessary to install, operate, and troubleshoot a small branch office Enterprise network, including configuring a switch, a router and connecting to a WAN and implementing network security.
Computer Engineering is concerned with the design, analysis, modeling and implementation of computers and networks systems. Both the software and hardware aspects of these systems are studied in a balanced and coherent manner. Areas of Study: - Data Communication - Network Security - LAN/MAN networks - Computer programming languages - Operating System - Computer Architecture GPA: 2.022 / 4.0