Total Years of Experience: 22 Years, 11 Months
October 2012
To Present
Director
at Randhawa & Co
Location :
Pakistan
Hajj and Umrah Tour Operator
Air Ticketing
Telecom Services
Third party hiring contractor
Whole sale agent for Veterinary Medicines and Animal Feeds
Air Ticketing
Telecom Services
Third party hiring contractor
Whole sale agent for Veterinary Medicines and Animal Feeds
November 2010
To September 2012
Assistant Business Manager / Incharge Customer Services
at Pakistan Telecommunication Company Limited
Location :
Pakistan
Switching and Power Plant maintenance wing established under divisional head and Name of post was re designated from Engineer Operations to Assistant Business Manager.
Duties were to boost up of sales and maintenance of telecomm network along with provisioning and fault rectification
Duties were to boost up of sales and maintenance of telecomm network along with provisioning and fault rectification
July 2008
To November 2010
Dual Charge of Engineer Operations / Incharge Customer services
at Pakistan Telecommunication Company Limited
Location :
Pakistan
Sub Divisional Officer.
Company management abolished the both posts of Assistant Engineers and created a new post of Engineer Operations.
Switching and OSP combined under one head .
Sales and customer services center also established under different head.
Provisioning of telecomm services, Fault rectification, Sales of company products along with office and staff management were in my responsibilities
Company management abolished the both posts of Assistant Engineers and created a new post of Engineer Operations.
Switching and OSP combined under one head .
Sales and customer services center also established under different head.
Provisioning of telecomm services, Fault rectification, Sales of company products along with office and staff management were in my responsibilities
June 2008
To July 2008
Senior Tech
at Etisalat
Location :
United Arab Emirates - Sharjah
Cable Maintenance
June 2005
To June 2008
Dual Charge of Assistant Engineer Phones (Switching / Power Plant and OSP)
at Pakistan Telecommunication Company Limited
Location :
Pakistan
Sub Divisional Officer
Provisioning of efficient telecomm services to valued customers and Staff Management
A team of 41 customer support representatives plus technicians and 07 exchanges were in my charge.
During my 03 years stay as Assistant Engineer External Operations, with existing resources I was maintained all underground cable faults and reduced customer complaints from 26% to only 03% percent.
As Assistant Engineer internal switching I was Maintained all fault of switching systems and standby power backup D.G sets, rectifiers and batteries with zero percent breakdown and cleared all pending deficiencies.
Provisioning of efficient telecomm services to valued customers and Staff Management
A team of 41 customer support representatives plus technicians and 07 exchanges were in my charge.
During my 03 years stay as Assistant Engineer External Operations, with existing resources I was maintained all underground cable faults and reduced customer complaints from 26% to only 03% percent.
As Assistant Engineer internal switching I was Maintained all fault of switching systems and standby power backup D.G sets, rectifiers and batteries with zero percent breakdown and cleared all pending deficiencies.
October 2003
To June 2005
Divisional Supervisor Internal (Switching)
at Pakistan Telecommunication Company Limited
Location :
Pakistan
46 telephone exchanges and a team of 14 telecomm technicians were in my charge and responsibilities were to maintain the telecomm switching, standby and backup power supply system like D.G sets, rectifiers and batteries.
May 2003
To October 2003
Engineering Supervisor Operations (OSP)
at Pakistan Telecommunication Company Limited
Location :
Pakistan
07 telephone exchanges were in my charge.
04 technicians and 13 CSRs were in my team and responsibilities were to boost up sales and line fault rectification
04 technicians and 13 CSRs were in my team and responsibilities were to boost up sales and line fault rectification
April 2002
To May 2003
Engineering Supervisor Admin / Contact Center
at Pakistan Telecommunication Company Limited
Location :
Pakistan - Lahore
My duties were management of CSR staff uty roster and to analyze telecomm traffic and grass rout suggestions for betterment of service during peak time along with customer directory updation.
300 customer support representatives were in my charge
300 customer support representatives were in my charge
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