Jayaraj VS, System Engineer & Supervisor

Jayaraj VS

System Engineer & Supervisor

Diya System Glowtouch Technologies

Location
United Arab Emirates - Dubai
Education
Diploma, MCP
Experience
4 years, 5 months

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Work Experience

Total years of experience :4 years, 5 months

System Engineer & Supervisor at Diya System Glowtouch Technologies
  • India
  • February 2012 to June 2013

Attending to the escalations from the technical support team
Acting as focal point for the team by handling various activities simultaneously such as “Training new employees, preparing the Training Documentation, handling queries and attending calls with the team to learn some process change and then training the other team members on the same.
Accurate and timely processing requests.
Employee Training and Development
Data analysis and reporting
Manage the high volume of work with accuracy supporting the quality team along with the Manager in various activities.
Ensuring organization's personnel policies and procedures
Managing staffing
Visualize problems and opportunities within the team
Ensuring proper streamlining of the process.
Employee Performance Management

Senior Technical Support Analyst at Mphasis an HP Company
  • India
  • January 2009 to December 2011

Provide outstanding customer service support in a professional, patient and understanding manner.
Maintenance and troubleshooting on application software.
Enter all incidents into Ticketing/Case Management System.
Troubleshooting of Desktop, Laptops and Printers.
Troubleshooting clients machine using remote desktop software.
Installation, Configuration & troubleshooting of Outlook/ Mail Client
Communicate effectively and regularly with internal and external groups as well as with client.
Provide exceptional Level 2 support for clients on non-proprietary and proprietary information and applications
Provide timely updates to Trouble Tickets according to Support Center Guidelines
Worked with Active Directory for the password issue of the client
Interact with inter and intra-departmental support groups to ensure quality service and support
Receive and respond to incoming calls, pages and/or e-mails
Provide excellent and timely customer service

Education

Diploma, MCP
  • at IIHT
  • July 2007
Diploma, Tally7.2
  • at MICE
  • April 2007
Diploma, Computer Networking
  • at IIHT
  • March 2007
Diploma, Computer Hardware
  • at IIHT
  • January 2007
Bachelor's degree, Commerce
  • at canara college
  • June 2006

Specialties & Skills

Team Coordination
Customer Service
Computer Hardware Troubleshooting
Microsoft Office
Installation
Typing 50 words per min
Hardware and networking
Microsoft Office software
Multi Tasking
Remote Assistance
Active Directory

Languages

English
Expert
Hindi
Expert
Malayalam
Intermediate
Kannada
Intermediate

Training and Certifications

Hardware Networking & MCSE (Training)
Training Institute:
Indian Institute of Hardware & Technology
Date Attended:
December 2006
Duration:
4 hours

Hobbies

  • Sports, Cricket & Music
    I have represented various cricket tournament during my school, college & also while working. I was the captain of the cricket team while representing for our company. I have also represented corporate cricket matches and we were the runner up in the tournament