Total Years of Experience: 22 Years, 8 Months
April 2015
To Present
ITIL Manager
at Gulfnews
Location :
United Arab Emirates - Dubai
To develop and maintain a structured environment that will facilitate the development and ongoing maintenance of ITIL processes within IT department of Al Nisr Group. Be a trusted advisor to the IT management on implementing Service Management Strategies.
May 2007
To March 2015
Program Manager
at Hewlett Packard (HP)
Location :
India - Bengaluru
Asia Pacific regional lead for Global Service Desk
May 2004
To April 2007
Assistant Manager - Global Service Desk
at IBM
Location :
India - Bengaluru
Handled IBM corporate account service desk.
July 2003
To April 2004
Trainin Consultant
at Prudential Process Management Services Pvt Ltd
Location :
India - Mumbai
Managing Training induction training & UK Training
June 2001
To July 2003
Universal Trainer
at GE Capital International Services (GECIS)
Location :
India - Hyderabad
Training on US process, Voice & Accent training.
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