ITIL Manager
Gulfnews
Total years of experience :22 years, 10 Months
To develop and maintain a structured environment that will facilitate the development and ongoing maintenance of ITIL processes within IT department of Al Nisr Group. Be a trusted advisor to the IT management on implementing Service Management Strategies.
Asia Pacific regional lead for Global Service Desk
Handled IBM corporate account service desk.
Managing Training induction training & UK Training
Training on US process, Voice & Accent training.
