Operations Guest Services Ambassador
IMG Worlds of Adventure
مجموع سنوات الخبرة :6 years, 11 أشهر
•Focuses on activities and quality standards that ensure the satisfaction of customers.
•Operate point of sale program efficiently to sell tickets and redeem vouchers
•Receive payment by cash, credit cards, vouchers, or automatic debits.
•Answering calls politely and professionally to provide information about services and products.
•Scanning tickets and handling Queue Management to provide assistance for events when needed, and to assist in the preparation of special functions.
•Handling Lost and found Items.
•Scanning tickets and handling Queue Management to provide assistance for events when needed.
•Handling escalated issues and complaints, Conducting Guest Satisfaction Surveys.
•Taking full responsibility in the assigned area.
•Provides solutions to guests’ inquiries based on company's standard operating procedures.
•Operate point of sale program efficiently to sell tickets and cabanas.
•Providing exceptional service to guests, going above and beyond standard expectations.
•Responsible for taking money in the form of cash or credit card from patrons in exchange for services. provide change, balances drawer, and processes card transactions.
•Being aware of sales opportunities and promotions within the water park. Scanning tickets and handling Queue Management to provide assistance for events when needed, and to assist in the preparation of special events.
•Conducting daily Guest Satisfaction Surveys.
•Handling Lost and found Items and Lockers.
•Ensuring a safe working environment at all times for both internal and external guests.
•Handling Guest inquires and complaints and providing friendly Guest relations.
•Answering calls politely and professionally to provide information about services and products.
•Analyzing customer needs and recommending products based on those needs.
•Keeping records of customer interactions and different transactions, recording details of complaints, comments, inquiries.
•Processing or taking orders, filling in forms and applications
•Follow up to ensure that appropriate action has been taken on customer requests and complaints.
•Performing the registration process for clients without any errors.
•Always perform timely performance evaluations and initiate appropriate action if needed.
•Make reminder calls to clients, send follow-up emails and schedule appointments.
•Always choosing the best solution to solve a problem, rectifying, adjusting and also following up to ensure proper resolution.
•Keep records and reports on all Customer Service production, measurements and time taken.
•Assisting with Client Services as needed according to situations and demands.
•Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification.
•Selling & providing customer support to Virgin Media Customers.
•Responds to telephone inquiries about the Company products and Services.
•Investigate Customers complaints and resolve the problems.
•Up-selling and Cross-selling for the advancement of both customers and the Company.
•Achieving targets as specified by the employer/client.
•Perform the tasks of conducting training sessions of new joiners
•Responsible for improving the team and facilitating the communication among the members of team
•Perform the tasks of monitoring, organizing, and coaching team on a daily basis.
BCA SHREE DEVI COLLEGE OF INFORMATION SCIENCE MANGALORE UNIVERSITY