Total Years of Experience: 16 Years, 4 Months
February 2014
To Present
Key Account Manager
at The Net Group
Location :
Lebanon
Managed the e-commerce, freight, express and other operations at the branch, by leading a team of 10 direct reports.
Built solid relationships with key customers and suppliers, including shipping lines, airlines, and overseas agents, by ensuring
timely delivery and accurate invoicing, and monitoring performance.
Communicated with all key account clients, prepared quotations, maintained profit margins, and ensured accurate tracking on
CRM as per policies.
Monitored KPIs, such as the billing, load of shipments, client satisfaction and complaints.
Formulated reports such as budget and aging, and interpreted with the management team and/or clients, to insure growth in
revenues and branch profitability.
Developed and established strategies and plans to identify profitable and sustained new business opportunities for clients in
rising fields such as the e-commerce.
Built solid relationships with key customers and suppliers, including shipping lines, airlines, and overseas agents, by ensuring
timely delivery and accurate invoicing, and monitoring performance.
Communicated with all key account clients, prepared quotations, maintained profit margins, and ensured accurate tracking on
CRM as per policies.
Monitored KPIs, such as the billing, load of shipments, client satisfaction and complaints.
Formulated reports such as budget and aging, and interpreted with the management team and/or clients, to insure growth in
revenues and branch profitability.
Developed and established strategies and plans to identify profitable and sustained new business opportunities for clients in
rising fields such as the e-commerce.
February 2017
To January 2019
Key account executive
at The Net Group
Location :
Lebanon
Trained new joiners, and explained the services: express, e-commerce, freight, techniques to answer calls, pricing (rates,
import, export…), asking questions to clients, upselling, and cross-selling.
Prepared rates proposal and handle negotiation of service contracts (credit facilities)
Prepared quotations, booked with carriers, prepared necessary documents.
import, export…), asking questions to clients, upselling, and cross-selling.
Prepared rates proposal and handle negotiation of service contracts (credit facilities)
Prepared quotations, booked with carriers, prepared necessary documents.
February 2014
To January 2017
Customer Service Executive
at The Net Group
Location :
Lebanon - Tripoli
Handled claims, and ensured resolving customer complaints
September 2012
To January 2014
Collection Officer -Financial Aid
at American University of Technology
Location :
Lebanon - Jbail
-Identified job opportunities and proposed the vacancies to right students.
- Allocated the appropriate financial aid for students, and collected payments.
- Managed aging report and arranged payment plans
- Allocated the appropriate financial aid for students, and collected payments.
- Managed aging report and arranged payment plans
July 2011
To August 2011
Field Sales Consultant
at Blom Bank
Location :
Lebanon
Build strong relationships with clients by offering the right products and services.
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