مجموع سنوات الخبرة: 16 سنوات, 4 أشهر
فبراير 2014
إلى حتى الآن
Key Account Manager
في The Net Group
البلد :
لبنان
Managed the e-commerce, freight, express and other operations at the branch, by leading a team of 10 direct reports.
Built solid relationships with key customers and suppliers, including shipping lines, airlines, and overseas agents, by ensuring
timely delivery and accurate invoicing, and monitoring performance.
Communicated with all key account clients, prepared quotations, maintained profit margins, and ensured accurate tracking on
CRM as per policies.
Monitored KPIs, such as the billing, load of shipments, client satisfaction and complaints.
Formulated reports such as budget and aging, and interpreted with the management team and/or clients, to insure growth in
revenues and branch profitability.
Developed and established strategies and plans to identify profitable and sustained new business opportunities for clients in
rising fields such as the e-commerce.
Built solid relationships with key customers and suppliers, including shipping lines, airlines, and overseas agents, by ensuring
timely delivery and accurate invoicing, and monitoring performance.
Communicated with all key account clients, prepared quotations, maintained profit margins, and ensured accurate tracking on
CRM as per policies.
Monitored KPIs, such as the billing, load of shipments, client satisfaction and complaints.
Formulated reports such as budget and aging, and interpreted with the management team and/or clients, to insure growth in
revenues and branch profitability.
Developed and established strategies and plans to identify profitable and sustained new business opportunities for clients in
rising fields such as the e-commerce.
فبراير 2017
إلى يناير 2019
Key account executive
في The Net Group
البلد :
لبنان
Trained new joiners, and explained the services: express, e-commerce, freight, techniques to answer calls, pricing (rates,
import, export…), asking questions to clients, upselling, and cross-selling.
Prepared rates proposal and handle negotiation of service contracts (credit facilities)
Prepared quotations, booked with carriers, prepared necessary documents.
import, export…), asking questions to clients, upselling, and cross-selling.
Prepared rates proposal and handle negotiation of service contracts (credit facilities)
Prepared quotations, booked with carriers, prepared necessary documents.
فبراير 2014
إلى يناير 2017
Customer Service Executive
في The Net Group
البلد :
لبنان - طرابلس
Handled claims, and ensured resolving customer complaints
سبتمبر 2012
إلى يناير 2014
Collection Officer -Financial Aid
في American University of Technology
البلد :
لبنان - جبيل
-Identified job opportunities and proposed the vacancies to right students.
- Allocated the appropriate financial aid for students, and collected payments.
- Managed aging report and arranged payment plans
- Allocated the appropriate financial aid for students, and collected payments.
- Managed aging report and arranged payment plans
يوليو 2011
إلى أغسطس 2011
Field Sales Consultant
في Blom Bank
البلد :
لبنان
Build strong relationships with clients by offering the right products and services.
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