Joanna Bayeh, Key Account Manager

Joanna Bayeh

Key Account Manager

The Net Group

Location
Lebanon - Beirut
Education
Bachelor's degree, Banking And Finance
Experience
16 years, 4 months

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Work Experience

Total years of experience :16 years, 4 months

Key Account Manager at The Net Group
  • Lebanon
  • My current job since February 2014

Managed the e-commerce, freight, express and other operations at the branch, by leading a team of 10 direct reports.
 Built solid relationships with key customers and suppliers, including shipping lines, airlines, and overseas agents, by ensuring
timely delivery and accurate invoicing, and monitoring performance.
 Communicated with all key account clients, prepared quotations, maintained profit margins, and ensured accurate tracking on
CRM as per policies.
 Monitored KPIs, such as the billing, load of shipments, client satisfaction and complaints.
 Formulated reports such as budget and aging, and interpreted with the management team and/or clients, to insure growth in
revenues and branch profitability.
 Developed and established strategies and plans to identify profitable and sustained new business opportunities for clients in
rising fields such as the e-commerce.

Key account executive at The Net Group
  • Lebanon
  • February 2017 to January 2019

 Trained new joiners, and explained the services: express, e-commerce, freight, techniques to answer calls, pricing (rates,
import, export…), asking questions to clients, upselling, and cross-selling.
 Prepared rates proposal and handle negotiation of service contracts (credit facilities)
 Prepared quotations, booked with carriers, prepared necessary documents.

Customer Service Executive at The Net Group
  • Lebanon - Tripoli
  • February 2014 to January 2017

Handled claims, and ensured resolving customer complaints

Collection Officer -Financial Aid at American University of Technology
  • Lebanon - Jbail
  • September 2012 to January 2014

-Identified job opportunities and proposed the vacancies to right students.
- Allocated the appropriate financial aid for students, and collected payments.
- Managed aging report and arranged payment plans

Field Sales Consultant at Blom Bank
  • Lebanon
  • July 2011 to August 2011

Build strong relationships with clients by offering the right products and services.

Education

Bachelor's degree, Banking And Finance
  • at Holy Spirit University Of Kaslik
  • June 2011

Languages

Arabic
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English
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French
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