Joanne Balite

CUSTOMER SERVICE ASSISTANT 5 at BANK OF COMMERCE

• Philippines
• My current job since May 2004

FINANCIAL:

• Adheres/ executes agreed upon strategies and plans in effectively controlling operating costs and expenses.

• Effectively assists in retaining and / or increasing business volume from clients thru adherence to service standards and cross selling.


CLIENT-RELATED :

• Encourages/refers non-client to avail of bank products /services and cross-sells to existing ones.

• Adheres to set service delivery standards.

• Responds to client’s complaints and sees to speedy and full resolution

• Ensures updating of Customer Information File upon receipt of needed Information from client

• Initiates activation of dormant accounts with clients by making telephone calls to accounts assigned by Branch Head / Branch Marketing Officer.




PROCESS:

MAJOR:

• Services cash requisition and ensures that cash take in/out and brought in/out of the vault tally
• Handles the Balancing of transactions of Teller & New Accounts
• Receives deposit and pays out withdrawal / encashment
• Accepts and post misc. bills payment
• Handles cash sorting
• Handles clearing items
• Handles disbursement of regular branch expense
• Handles check re-order
• Processes rollover/maturity/pre-term
• Handles Telegraphic Transfers
• Generates End-of-Day Reports
• Microfilms documents.
• Prepares Month- End Reports

MINOR

• Process Account opening
1. Customer Information Sheet
2. Id Validation
3. Initial Deposit

• Handles the following:
1. Outgoing / Incoming Telegraphic Transfers
2. Handles MC encashment
3. Handles / Mail out-of-town checks
4. Replacement of Lost Passbooks
5. Replacement of Damages / Lost ATM Cards
6. Bank Certification
7. Manual Transfer of Funds via DM/CM
8. Enrollment of Debit Bills Payment (INTERIM)
9. Access to Safety Deposit Box
10. Enrollment of ATM accounts under Value Card System
11. Files transaction media/documents.