Front Office Receptionist
Jebel Ali Hotel
Total years of experience :6 years, 5 Months
Welcoming the guests whether on the phone or in the hotel and ensure that the check-in and checkout procedures are very well handled.Ensure that the quality of the service offered to the guest is in accordance with company and brand standards.
Know the local environment of the hotel: city, culture, activities, exhibitions, shopping malls, and general information.
Listen to the guest at all times, strive to answer all requests from the guests as quickly as possible.Follow up on the guest requests and ensure it is done or offer alternative solution.
Attend training courses as and when required.Control all registrations, profiles, rooms rates, billing and to make sure that no discounts allowances or special rates are given without authorization.Maintaining a high staff morale through motivation, productivity and communication.To ensure that all information, details and changes regarding guest are completed accurately and circulated to the required department efficiently.To work and to be aware of new or existing policy, procedures, rates and promotions.To ensure that the working area is tidy and clean at all times, Ensure that Registration cards are handed over to CID after check in in order to enter them in the CID computer.Complete all tasks and duties as per check list (e.g. prepare the credit limit, report. Print emergency reports, bucket check, Traces action) and to complete check list after each shift.Ensure that the room allocation is prepared one day in advance according to the guest’s arrival time and preferences and to liaise with Housekeeping to ensure the rooms are clean by the standard check in time.Inform the Duty/Night Manager or Department head of any unexpected VIP arrivals or walk in guest.Inform the Duty/Night Manager or department head of any suspicious situations, person, unattended luggage, noise or smell.Make sure that all lost & found items are handed over to the Duty/Night Manager without delay.
Welcome the guests whether on the phone or in the hotel and ensure that the check-in and checkout procedures are very well handled.Ensure that the quality of the service offered to the guest is in accordance with company and brand standards.
Know the local environment of the hotel: city, culture, activities, exhibitions, shopping malls, and general information.
Listen to the guest at all times, strive to answer all requests from the guests as quickly as possible.Follow up on the guest requests and ensure it is done or offer alternative solution.Own the problem, solve it and follow up, involve your supervisor or management when it is necessary.Ensure that the service offered and the provisions provided to the guests are up to company standard.Attend training courses as and when required.Ensure that all check outs are done smoothly as per standard operating procedures and billing is done accurately.To control all registrations, profiles, rooms rates, billing and to make sure that no discounts allowances or special rates are given without authorization.To assist in maintaining a high staff morale through motivation, productivity and communication.To ensure that welcome packs are prepared with all information, Check and prepare the correspondence for the following day and to notify the reservations Department about any discrepancies, Complete all tasks and duties as per check list (e.g. prepare the credit limit, report. Print emergency reports, bucket check, Traces action) and to complete check list after each shift.
Co-ordinate with other relevant departments for smooth operation of the Front Desk.To ensure that proper hand over is done to the next shift, Handle cash float accurately and with rTo ensure that proper hand over is done to the next shift, Inform the Duty/Night Manager or department head of any suspicious situations, person, unattended luggage, noise or smell.Make sure that all lost & found items are handed over to the Duty/Night Manager without delay.
I am an experienced Front office Receptionist/Customer service for almost 6 years, Welcoming the guests whether on the phone or in the hotel and ensure that the check-in and checkout procedures are very well handled.Ensure that the service offered and the provisions provided to the guests are up to company standard be flexible and to carry out any other duties requested by the Management, which may include, amongst others.Control all registrations, profiles, rooms rates, billing and to make sure that no discounts allowances or special rates are given without authorization, e required department efficiently.Work and to be aware of new or existing policy, procedures, rates and promotion.center them in the CID computer, Complete all tasks the credit limit, report. Print emergency reports, bucket check, Traces action) and to complete check list after each shift.Ensure that the room allocation is prepared one day in advance according to the guest’s arrival time and preferences and to liaise with Housekeeping to ensure the rooms are clean by the standard check in.Inform the Duty/Night Manager or Department head of any unexpected VIP arrivals or walk in guest.Informed the Duty/Night Manager or department head of any suspicious situations, person, unattended luggage, noise or smell.Make sure that all lost & found items are handed over to the Duty/Night Manager without delay.Takes in charge with the arrival of guests, billing information (Package), Greets/welcoming the guests, escorting and roaming, gives orientation about the Executive floor facilities, Executive Lounge Show round and thanking the guests and offering assistance during stay.Inspects check out details, billing information, wake up calls, ticket reconfirmation, Airport transfer requests, late check-out requests, luggage assistance, breakfast for early departure, thanking the guests and offer an invitation to return.
Welcome the guests whether on the phone or in the hotel and ensure that the check-in and checkout procedures are very well handled.Ensure that the quality of the service offered to the guest is in accordance with company and brand standards.
Ensure that the service offered and the provisions provided to the guests are up to company standard.Ensure that the service provided to the guests will win their loyalty to return to the Company. Attend training courses as and when required
To be flexible and to carry out any other duties requested by the Management, which may include, amongst others, carrying out duties within our sister properties.To ensure that all check outs are done smoothly as per standard operating procedures and billing is done accurately.Control all registrations, profiles, rooms rates, billing and to make sure that no discounts allowances or special rates are given without authorization
To assist in maintaining a high staff morale through motivation, productivity and communication.all information, details and changes regarding guest are completed accurately and circulated to the required department efficiently
To check and prepare the correspondence for the following day and to notify the reservations Department about any discrepancies.All charges are posted in the system without delay
To complete all tasks and duties as per check list (e.g. prepare the credit limit, report. Print emergency reports, bucket check, Traces action) and to complete check list after each shift.
Co-ordinate with other relevant departments for smooth operation of the Front Desk
To ensure that proper hand over is done to the next shift
To inform the Duty/Night Manager or Department head of any unexpected VIP arrivals or walk in guest.Inform the Duty/Night Manager or department head of any suspicious situations, person, unattended luggage, noise or smell.Make sure that all lost & found items are handed over to the Duty/Night Manager without delay.