Customer Service Associate
Diebold
Total years of experience :20 years, 4 Months
To make repairs to Vacuum tube systems, Vaults, safes, cameras, alarm systems and fire alarm systems. Address customer needs and concerns I have been very successful at suggestive selling this year with over 20, 000 in sales. I also have earned four customer service awards this year.
To read complex drawings and go cut out pairs of wire in the phone service in the Chicago Area insuring no disruption in service to customers. Also take down no longer used phone cables and to help install new cable and fiber optic cabling on telephone poles.
Login remotely and diagnose and correct issues.
Train customers on proper use of software and equipment.
Diagnose failures and perform repairs on defective equipment
Install access control, door contacts, motion detectors and card readers.
Setup and configure servers, network, and workstations with monitoring software.
Install and setup CCTV systems with DVR’S, NVT’S and Matrixes.
Pull wire, terminate devices, install head end, and database programming
Work in call center providing phone support and on call pager support.
Train new technicians and end users on product use and maintenance.
Send out replacement components and issue return number to customers.
Install Touch screen computers, controls and monitoring equipment.
Pull and terminate wiring to control panels and computers.
Install automated watering lines to provide drinking water to animals.
Travel to customer sites and perform maintenance and emergency service calls.
Troubleshoot failures to board or mechanical component level.
3.00