Joe Wakim, Head of Operations and Helpdesk

Joe Wakim

Head of Operations and Helpdesk

First National Bank

Location
Lebanon
Education
Diploma, EMC Data Domain System Administration
Experience
21 years, 0 months

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Work Experience

Total years of experience :21 years, 0 months

Head of Operations and Helpdesk at First National Bank
  • Lebanon - Beirut
  • My current job since October 2007

Head of Operations and Helpdesk:
Responsible of the team of Helpdesk operators, managing all incoming problem tickets and first level of support to the IT department.
Responsible of the End of Day unit including backup on all servers, running closing day procedures and reporting on the banking system.
Familiar with the following products: EMC Networker, EMC Data Domain, MS Windows active directory, MS SharePoint, Equation, AS400, EBA, IBM Maximo Smartcloud, IBM TSM, SQL, Oracle, Swift, IDOM Anti Money Laundering, LevanNet clearing system, Laserfiche scanning, SCOM, SCCM, Sets HR, Cisco LMS, Riverbed …

Trainee at First National Bank
  • Lebanon - Beirut
  • July 2007 to September 2007

Cisco Routing and Switching, Avaya IP telephony (VOIP), ATM systems, managing servers and backups, Pix firewalls, Software implementation including operating systems, network monitoring and surf control.

Private Project at Banque Nationale De Paris - BNP PARIBAS
  • Lebanon
  • July 2005 to September 2005

Administrative Organization:
Data automation and organization, archives building, database manipulation.
Training on the banking system and functions.

Webmaster at LebanesePubs.com
  • Lebanon
  • January 2004 to December 2004

Website administrator / part time photographer

Trainee at Computer Information Systems – CIS
  • Lebanon
  • July 2003 to September 2003

Network design, Server installation and Administration at the high authority court of the Lebanese republic in Beirut.
Laptops, printers maintenance and configuration training.

Education

Diploma, EMC Data Domain System Administration
  • at EMC
  • January 2014

EMC Data Domain System Administration: Implement a Data Domain system with key technologies, including NFS, CIFS, DD Boost, VTL, link aggregation and failover, replication, snapshots, fast copy, and recovery functionalities. Monitor Data Domain system activity and performance.

Diploma, EMC Networker Installation, Configuration and Administration
  • at EMC
  • January 2014

EMC NetWorker installation, configuration, maintenance, management, backup, and recovery. Conduct backups over LAN and/or SAN to targets including Tapes, Virtual Tape Libraries, and Storage Arrays. Consider Recoverability and performance.

Diploma, ICND1/2
  • at Formatech
  • May 2009

Cisco Certified Network Associate Routing & Switching Courses (ICND1/2)

Diploma, Designing Security for Microsoft SQL Server
  • at New Horizons
  • February 2009

Designing Security for Microsoft SQL Server

Bachelor's degree, Computer Science
  • at American University of Technology
  • February 2007

GPA 2.88/4 Final project: Telephone lines sound capture via electronic device to pc interface, developing an application in Java that controls the calls by transforming voice to text and compare this text with a predefined database containing susceptible words and raise an alarm depending on the occurrences.

Diploma, Microsoft Certified Professional System Engineer (MCSE+Internet).
  • at American Lebanese Language Center
  • January 2002

System administration, Network architecture and Server implementation.

High school or equivalent, Life Science
  • at College des Apotres
  • June 2001

Specialties & Skills

IT Operations
Team Leadership
Help Desk Management
Virtualization
Enterprise Backup
C, C++, C#, JAVA, LISP, HASKEL, PROLOG
HTML, MACROMEDIA
Networking
Windows 2012 implementation and administration
SQL/Access, PLSQL/Oracle, WINDEV
MS Office Applications
Hardware Troubleshooting
Swift, IDOM Anti Money Laundering, LevanNet clearing system
MS SharePoint, SMS, Kapiti AS400, EBA, IBM
Maximo, IBM TSM, SQL, Oracle
Laserfiche scanning, MOM, Sets HR, Cisco LMS
Helpdesk team leading and management
EMC Networker
EMC DataDomain

Languages

Arabic
Expert
English
Expert
French
Expert