Sales Support Administrator
RMD Kwikform Middle East
Total years of experience :18 years, 0 months
Provide clerical and general admin support to the Sales and project manager
Manage and maintain engineering drawing submittals
Prepare sales quotation, tender document submittals, and prequalification
Open new project registry in Microsoft Dynamics AX system
Prepare and maintain project record files
Track sales KPI and job bids by sales engineers
Track project leads from Meed and BNC
Prepares monthly sales report and maintain sales dashboard in Excel
Support the bid manager by interpreting customer drawings and making keyplan using our in-house application in Autocad
Conduct MS Excel training to company employees as part of their PDRs
Responding quickly and resourcefully to customer requests or concerns.
Using suggestive selling techniques to increase sales
Giving information to customers about the products
Up-selling and making recommendations to customers
Serving multiple customers in a short period of time
Representing the store in a professional and positive manner
Creating and maintaining long-term relationships with regular customers
o Teach students in using MS Office applications and basic computer operations
o Prepares syllabus according to the school standards
o Monitor the progress of each student in the class
o Provide one-on-one tutorial to students having difficulty with the subject
o Attend to phone inquiries and process incoming support mails in a courteous and timely manner.
o Provide correct responses to account specific issues
o Manage and interact with our customers to build a common trust
o Promote and sell new products that are available in our client's stores while interacting with our customers online
o Participate in team meetings and share inputs about the process
o Handles and answer support mails and provide correct responses to the customer's concerns and issues
o Facilitate and organize events in the game and interact daily with the customers
o Doing product testing, managing daily events and getting feedback from the customers while online.
o Give feedback regarding the top email trend that we receive and provide solutions if applies
Process claims and check if the CPT code used is in line with the ICD9 code and if the system is pulling the right benefit level
Check all the information in the system if they matches with the paper claim submitted (HCFA/UB-92)
Pay or deny duplicate claims submitted by the patient and provider if it falls under multiple procedure claims
Give attention to high dollar claims and process them according to the company’s standards
Maintain productivity and quality standards as they are determined by the business needs in a continuous basis
Communicate with onshore counterparts via phone, e-mail or other means
Ensure that individual and team quality of work meets or exceeds Service Level Agreements targets