Joemary Rose Anglo

 Handles both internal and external customers’ process and SAP related issues particularly local AP team (client locations) and/or Operations team (Purchase Order creators) issues to ensure immediate resolution through direct requests, business mails and engagement or operating calls;

 Ensures processes are managed and monitored in terms of Service Level Agreement (SLAs), volumes, shift plan, etc;

 Ensures that any procedure updates and process improvement are cascaded to the team timely and correctly;

 Assists in managing and supervising team members in relation to task allocation, schedule including back-up plan, system access, trainings;

 Provide inputs to the direct supervisor in conducting a regular review (monthly, semi-annually, annually) of staff competency and performance to determine one's strength in order to expose more to higher responsibility as the need arises and weaknesses in order to provide correct coaching needed;

 Prepares daily, weekly and monthly reports as assigned by the supervisor or as requirement arises (both process and volume related reports).

 Contributed in the production of the team; Efficiently and effectively handled scanned invoices from client locations; Responsible for daily verifying, posting and analyzing invoices through SAP to meet Service Level Agreement with customers;

 Responsible for Travel Expense Management error message handling;

 Timely attended business mails and customer requests;

 Perform engagement or operating calls with local AP team (client locations)

 Contributed in the production of the team; Efficiently and effectively handled scanned invoices from client locations; Responsible for daily verifying, posting and analyzing invoices through SAP to meet Service Level Agreement with customers.