John Robert Rafael, Sales Coordinator

John Robert Rafael

Sales Coordinator

National Fire Fighting Manufacturing FCZO

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Hotel & Restaurant Management
Experience
3 years, 11 Months

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Work Experience

Total years of experience :3 years, 11 Months

Sales Coordinator at National Fire Fighting Manufacturing FCZO
  • United Arab Emirates - Ras Al Khaimah
  • April 2016 to May 2017

 Handles maintenance and new project inquiries for quotation.
 Handles, prepares, and process engineering requests for estimation, shop drawing, technical submittal, calculation, operations maintenance manual, quotations with architectural drawing and other special request related to engineering.
 Follows up with Engineering Department regarding the release dates of the requested documents.
 Handles any query form engineering or any staff regarding the request made.
 Assists Client with their queries to send to the Contractors, Project Client and Consultant.
 Follows up to Dispatch & Purchasing Department for the delivery date of materials for new and maintenance projects.
 Handles request to After Sales Department for technical support, testing and commissioning required by the client, contractor and consultant.
 Handles request and provides all the required documents as required by the Clients.
 Handles request for materials to be purchased outside.
 Updates employee’s attendance records on a daily basis and performs some admin and receptionist roles.
 Update sales weekly, monthly reports on daily basis to submit on time.
 Adheres to NAFFCO policies and procedures such as the Safety and Health Regulations, performs any other task related to the job as and as assigned by the Manager.

Customer Service and Sales Representative at Hinduja Global Solutions
  • Philippines
  • March 2015 to January 2016

I handle AT&T MidWest Accounts.
Responsibilities:
 Effectively manage large amounts of incoming calls
 Generate sales leads

 Identify and assess customers’ needs to achieve satisfaction
 Build sustainable relationships of trust through open and interactive communication
 Provide accurate, valid and complete information by using the right methods/tools
 Meet personal/team sales targets and call handling quotas
 Handle complaints, provide appropriate solutions and alternatives within the time limits and
follow up to ensure resolution
 Keep records of customer interactions, process customer accounts and file documents
 Follow communication procedures, guidelines and policies
 Take the extra mile to engage customersI

Admin and Sales Specialist at Business People Inc.
  • Philippines
  • June 2014 to March 2015

 Performs printing, reproduction, labelling and packing of proposals and other documents to be sent to customers and potential customers.
 Records, maintains, and manages the calendar of sales events, demos and presentations as may be provided by the sales staff and/or management using the Salesforce applications.
 Serves as secretary to the Sales Team for appointments and meetings, recording of minutes of the meeting, communication and mailings.
 Assists the officers and staff of sales in the planning and execution of sales activities as may be assigned by the Sales Team Head.
 Assists the Sales Team Head in the liquidation of expenses incurred by the Sales Team

Account Development Speciaist at Business People Inc.
  • Philippines
  • May 2013 to June 2014

An official distributor of Nestle Philippines Inc.
-I was awarded as Best Salesman for 2nd Semester of 2013 during our Nestle’s West Visayas Distributor Sales Kick-off by the Nestle Philippines Inc.

Responsibilities:
 Grow Nesté-related product sales with assigned customers and new customers
 Identify and generate new sales opportunities with all assigned customers for products that they
could buy from Nestlé
 Recruit and on-board new customers to Nestlé
 Using sales data and customer sales reports, identify new business opportunities or lost sales
categories with all accounts and establish sales plans to grow the book of business.
 Execute and perform other projects as identified by Management.

Education

Bachelor's degree, Hotel & Restaurant Management
  • at Hercor College
  • March 2013

Specialties & Skills

Organizational Leadership
Communication Solutions
Microsoft Office Applications
Office Work
COMMUNICATION SKILLS
CUSTOMER SERVICE
HABILIDADES DE COMUNICACIÓN
HABILIDADES DE LA COMPUTADORA
INSTRUCCIÓN
LEADERSHIP
MICROSOFT OFFICE
ORGANIZATIONAL SKILLS

Languages

English
Expert