Associate Operations Head
Tech Mahindra Limited
Total years of experience :11 years, 10 months
Improve the operational systems, processes and policies in support of organizations mission, support
bettermanagementreporting, informationflow andmanagement, businessprocessandorganizational
planning
• Work closelywiththe seniormanagementteamtoensure ESATisconsistentacrossall department
• ClientrelationshipforconsistencyinCSAT andseeksolutionsforprocessre-engineering
• Reviewingdaily, weekly&monthlyoperationsperformance withallthe client logos
• Market analysis with the business development team to enhance the operations strategy for better
businessprospects
• Developmentandimplementationof organizationalstrategies, policiesandpractices
• Transition of new client logos, which includes contract negotiations and successful transition of
operations
• Managing of contracts alongside the legal team to ensure all information is carefully registered inthe
companydatabase
• Liaise withHR team&ensureallemployeesarelegalized asperthelaborregulations
• Oversee overall financial management, planning, systemsandcontrols
• Trackingof monthly invoice receivablesincoordination withthefinance team
• Developmentof individual program budgets&costing
• Contribute to short and long-term organizational planning and strategy as a member of the
management team
• Planning anddirecting the workof agroup of individuals, monitoringtheir work, andtakingcorrective
action whennecessary
• Review responsibilitiesandjobstandardswitheachstaff memberandmutuallyagree onperformance
and competencyexpectations
• Assessstrengthsandareasfordevelopmentwitheachemployeeandplantraininginterventionsforthe
year.Review employeesPersonalDevelopmentPlan
• Initiate and facilitate personaldevelopmentplanningmeetingswithemployees
• Exploring problem areas through joint problem-solving exercise & providing effective solution in a
balancedway
• Employee engagementactivitiesacrossthe organization
• Training and developmentofdesiredskillsforthe operations&supportteam
Sports & Events Management -
• Ticketing & Spectator services for Qatar Stars League (local soccer league)
• Monthly Invoicing & Paymenttracking for the eventmanaged
• Workforce Planning for special eventsduring festivals, charity events etc
• Representedthe company at the Dubai Business& Convention held in 2013 & delivered
keynote on strengtheningManpower outsourcing in Middle East
• Successful launch & setup of Online Ticketing platform in Qatar & Oman
• Ticketing manpower services for major cultural & local events
• Star of the Quarter Q1 for 2013 (Manager category)
• Nominated for
-