Customer Service Executive
Zupervisor
Total years of experience :7 years, 8 Months
Zupervisor (Customer Service Executive)
KidZania at The Dubai Mall
Emaar Retail Group
October 2009 - Present
Job Description:
- Provides quality performance for internal and external events.
- Performs KidZania Scripts/Dance/Scenario/Story line as provided by the line Manager
- Performs Wide range of different costumes, including but not limited to mascots and stilts.
- Delivers Performance that meets KidZania standards at any given time.
- Conducts Daily accounting of consumables during opening and closing of shift.
- Provides daily accomplishment of establishment checklists and logbook.
- Prepares and installs all necessary elements for each activity/show.
- Performs additional requirements as requested by the Theatre Coordinator in a timely manner
depending on the needs of the operations.
- Ensures Exceptional quality of experience for all the kids and other customers who entered
KidZania.
- Deals with members of the public in a polite and courteous manner at all times.
Assistant Manager
First Food Services LLC Dubai ( Burger King) UAE
February 2009- October 2009
Job Description:
- Assists Restaurant Manager in Overall operation of the Restaurant.
- Responsible in Maintaining high standards of Quality Service at all times.
- Responsible for in- store Events and Marketing Strategies.
- Develops Training Plan for Supervisor and follow up its achievement.
- Ensures Guests Experience at its Best.
- Handles Customer Complaints by Using the Right Method.
- Planning, Scheduling and training for all the staff.
Service Supervisor
First Food Services LLC Dubai, (Burger King) UAE
Jan 2007- February 2009
Job Description:
- Responsible in maintaining high standard of quality service
- Setting and analysing Objectives to meet up Monthly sales targets.
- Responsible for checking stocks availability and ordering.
- Develop Monthly training plan and quarterly staff appraisal.
- Staff Motivation, guidance and Counselling.
- Monitor Cost analysis and waste Control.
- Planning, Scheduling, and stock organization.
- Handles customer complaints.
- Answers customers phone inquiries and train staff on proper phone answering etiquette.
- Petty Cash Handling
Party Co-ordinator/ LSM Assistant
First Food Services LLC. (Burger King) UAE
Nov. 2004- Jan 2007
Job Description:
- Responsible for handling Kids parties and local store marketing events.
- Handles bookings and call clients for follow up.
- Prepare and organize party venues.
- Update File and Databases.
- Party hosting and Assists Party Clients and Guests.
Sales Staff
Supervalue Inc. (SM Supermarket)
Sta. Mesa Manila Phils.
Job Description:
- Responsible for stocks monitoring, inventories and ordering.
Waiter/Attendant
North Park Noodle House
Makati Avenue, Phils.
Job Description:
- Responsible for taking and serving customers orders.
- Maintains High standards of quality service.
- Handles minor customer complaints.
- Responsible for assisting customers queries and demands effectively.
Bachelor of Science in Nutrition and Dietetics Western Mindanao State University Zamboanga City, Philippines 2002 TRAININGS ATTENDED: Attended in EMAAR: Professional image Physical Contact with Customers Increasing assertiveness Arabic Speaking Team building Emergency Evacuation and Fire and Safety Providing superior customer service Handling Difficult Customers