Jolene D'Costa, Paralegal

Jolene D'Costa

Paralegal

Johnson and Johnson

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Sociology
Experience
11 years, 10 months

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Work Experience

Total years of experience :11 years, 10 months

Paralegal at Johnson and Johnson
  • United Arab Emirates - Dubai
  • March 2016 to May 2018
Global Mobility Specialist at Baker Hughes
  • United Arab Emirates - Dubai
  • June 2014 to December 2014

Key Responsibilities
• Hiring and on-boarding, transfers of international rotators around Eastern Hemisphere.
• Preparing employment contracts and contract extensions for international employees.
• Investigating and resolving day-to-day queries on compensation, employment contracts etc. from international rotators.
• Working with background screening, immigration and relocation vendors to assist in international mobility and to ensure the company adheres to all regional and governmental legislation.
• Good understanding of job analysis, and the impact on salary and wages.
• Working closely with and negotiating compensation packages between HR business partners, operations managers, talent acquisition and the selected candidates.
• Ensuring all HR transactions are processed as per global and regional HR policies.
• Adhering to and educating rotators on the Global Mobility policies.
• Maintaining and updating employee records on SAP and supporting HR management systems accurately.
• Capturing the variable pay of international rotators accurately on field employment management systems, such as Rotator link and Efacts.

H.R Administrator at ITP Publishing Group
  • United Arab Emirates - Dubai
  • April 2014 to May 2014

 Accurately enter and maintain personal data on CRM.
 Process contractual change forms / leave applications on CRM.
 Order and Create purchase orders for office stationery for H.R. Department.
 Generate various reports for different departments - Absence, Leavers and Staff list reports.
 Prepare the induction pack for new staff.
 Process Medical Insurance forms for Additions, Deletions and Replacements.
 Screen & Shortlist potential candidates from advert responses & job portals considering the requirements of the vacancy.
 Provide administrative support to Line Manager and answer all employee queries on a day to day basis.

Salary and Benefits Officer at Serco
  • United Arab Emirates - Dubai
  • October 2009 to April 2011

* Evaluate roles using the grading system to determine accurate job size. Support Managers in preparing non-standard/tailored packages to suite the needs of the organisation.
* Propose / recommend salary packages for new recruit, based on established guidelines and policies.
* Participate in external salary surveys and analyse the survey results to determine the competitiveness of the company’s compensation package.
* Analyse resource data, such as turnover, retention, new hires, and demographics.
* Supports the delivery of the annual pay review by providing timely and accurate information.
* Generate compensation and benefits reports through SAP for all employees.
* Prepare bonus letters, employment contracts and promotion letters particularly for the leadership team.
* Assist the rewards team in the development and implementing of a new recognition scheme across the organization.
* Surveys conducted at the end of every fiscal year to evaluate school fees, housing, travel and baggage allowances.
* Provide support during the renewal process for medical insurance & life insurance as well as provide induction for medical insurance for all new joiners
* Organise wellness programmes for all employees through the 3rd party medical providers.
* Orchestrate employee survey programmes like employee viewpoint/ medical insurance feedback surveys.

HR Administrator at Serco
  • United Arab Emirates - Dubai
  • April 2008 to September 2009

Key Responsibilities

* Accurately enter and maintain personal data of all staff in SAP.
* Perform regular audit checks to ensure all data is accurate before submitting to Payroll.
* Process contractual change forms / leave applications in SAP and amending staff contracts.
* Prepare salary review letters final settlement memos and update changes in SAP.
* Create purchase orders in SRM for office stationery, car hire, flight and hotel bookings and generate goods receipt in the system. Create expense claims and allowances for employees through TRIP in SAP.
* Generate various reports for different departments - Payroll, Alico, Absence, Leavers and Staff list reports.
* Prepare the induction pack for new staff.
* Process ALICO Medical forms (Additions, Deletions, Replacements and Upgrades) and SORAS forms (New Joiners, Leavers) as well as maintaining the database.
* Liaising with Visa Section for applying for new Labour approvals, arranging Employment Visas and attestation of Educational Certificates from the UAE Ministry of Foreign Affairs.
* Maintain housing files and managing tenancy renewals for the contracts.

Office Coordinator at Moody International
  • United Arab Emirates - Dubai
  • June 2005 to March 2008

• Coordination between consultants & clients for certification
• Track & control debtors
• In-charge for incoming and out going couriers, preparing invoices.
• Orchestrate training & training material to facilitate training programs.
• Developing professional relationships with management consultants
• Endorsement of certification and training services
• Responsible for managing programmes of surveillance and assessment for ISO 9001 throughout the Middle East, through a network of regional offices.
• Provide administrative support to both staff & managers.
• File correspondence and other records.
• Maintain record of existing & new customers for follow up and business promotions.
• Coordinating business travel reservations including flights, car hire and hotels.

Cabin Crew at Qatar Airways
  • Qatar
  • June 2003 to April 2005

Providing superior customers service
Teamwork - ability to work in the team with the colleagues from different countries, nationalities and religious orientation.
Attention to details and focusing on the passengers needs.
At all time updated with the latest Safety and security procedures
At all time ready to apply First aid knowledge if necessary on board the aircraft
The competence and confidence in handling the difficult passengers
Leasing with the seniors and the captain on board the aircraft
Maintain the standard grooming procedures

Receptionist at Oberoi Flight Services
  • India
  • August 2002 to February 2003

Efficiently handling the clerical work and Customer Service requirements at the Front desk.
Maintain decorum at the Front Desk and amicably/professionally clear tasks/ problems to the satisfaction of the customers and the Department.
Understand the functioning of various departmental procedures and adjust accordingly with the day-to-day operational requirements.
Communicating with other departments and preparing general correspondents.
Established a good rapport with Senior Managers of various Departments.

Education

Bachelor's degree, Sociology
  • at St Andrews College
  • April 2002

Specialties & Skills

Administrative Support
Benefits Administration
Administration
Customer Service
Human Resources

Languages

English
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