QUALITY COORDINATOR
Fakih IVF Fertility Center
مجموع سنوات الخبرة :15 years, 3 أشهر
Collects and validate internal and external KPIs for the facility such as JAWDA KPIs and corporate quality KPIs
Provides Quality training and orientation to all staffs including new joiners and refreshers
coordinate quality improvement plans to all relevant departments
participate in the investigation and corrective action of any incidents reported
prepares and defend the facility for any external audits from both local and international health regulatorss.
In-charge of the overall quality management of the center, created policies and procedures for the facility as per DOH and other international health regulatory standards such as JCI, CDC, ISO.
Oversee the administrative department of the facility such as biomed, HR/Licensing, Insurance & Billing, Contracting.
Evaluate the performance of each process thru KPI monitoring and continues internal auditing as well as incident reporting.
• Defended the Laboratory General Requirements during the ISO-15189 inspection for accreditation for ACDS-Laboratory
• Defended the CAP General Laboratory checklist during the inspection for accreditation for ACDS-Laboratory
• Prepared ACDS-Laboratory for the inspection for CAP and ISO 15189 accreditation.
• Ensure Quality control procedures is being implemented in the lab.
• monitor and evaluate the pre-analytical, analytical and post analytical phases of the entire lab
• Plans, coordinates, and implements the quality management and quality improvement programs for the center.
• Ensures that quality performance indicators are met by the center and corrective action is done when appropriate.
• Monitors and provides assistance with quality assurance and compliance functions.
• Ensures policies and procedures are monitored and updated to include regulatory changes.
• Plan, develop and design policies and procedures as per local and international healthcare standards in consultation with concern departments and act as a resource person for policies as demanded by various sections in the center.
• Provide support and act as resource person to the facilities within the center for documentation issues.
• Ensure that all the policies, forms and manuals are standardized and proper document control policy is in place.
• Perform any other duties as assigned by the Quality Management Director.
•Provides technical assistance to our customers over the phone.
•Answers customer’s queries through telephonic conversation.
•Going extra mile to resolve every customers concerns.
•Courteous and accommodating over the phone.
•Provides world class customer service to every customers
• Resolves product or service problems by clarifying the customer's complaint.
•Determining the cause of the problem.
•Selecting and explaining the best solution to solve the problem.
•Expediting correction or adjustment.
•following up to ensure resolution.