Jordan  Asuncion, Freight Specialist

Jordan Asuncion

Freight Specialist

Aramex

Location
Kuwait - As Salimiyah
Education
Diploma, Airline Ticketing (AMADEUS EMULATOR)
Experience
17 years, 3 months

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Work Experience

Total years of experience :17 years, 3 months

Freight Specialist at Aramex
  • Kuwait - Al Farawaniyah
  • My current job since September 2021

Job Responsibilities:
- Identify the correct type and number of required equipment
- Provide Freight solution to the customer
- Develop relation with the customer
- Handle freight enquiries, quotations and coordination with local and international clients
- Provide support for the sales, to quote client and Follow on business awarded and lost business
- P&L monitoring and Job invoicing
-Support client for any claim, payment issues or pending shipment
- Manage shipment from origin to destination to ensure customers’ satisfaction
- Coordinate with multiple stakeholders internally
- Negotiate rates with carriers, agents, offices and service providers
- Achieve the overall freight numbers for the customers assigned
- Report any failure to the line manager and ensure client is updated on time manner
- Capability to handle freight forwarding operations & customer service independently without supervision
- Maintaining daily and regular reports
- Ensure improvement in On time delivery performance of the tradelanes serviced by Aramex
- Ensure Cargowise adoption & milestone status update integrity is 100%
- Monitor & manage liner relations on a station level for a better buying power and lead nego

Freight Operations-Team Member former Contact Center Executive at ARAMEX
  • Kuwait - Al Farawaniyah
  • June 2015 to September 2021

FREIGHT OPERATIONS-TEAM MEMBER
January 2018- Present
FREIGHT OPERATIONS-TEAM MEMBER
from January 2018-Present
Job Responsibilities:
- Handling Air Export Shipments.
- Receives the full shipment details from any/all team members, as per their client requests or as per "Shipper's Letter of Instruction (SLI)".
- Books the shipment with the airline(s) and should follow- up on its export procedures efficiently and delay-free.
- Updates the "Export Reservation Report” and forwards the information to the teams.
- Ensures all system alerts are done promptly and follows-up on the status of all outgoing shipments as per QOSS.
- Marketing Airline Rates from different Airlines and quote any/all team members, as per their client requests regarding shipment details.
- Contacts Airlines to request for MAWB and confirmation of flight details of the shipment and informs any/all team members for their clients to monitor their shipments.
- Sending charges to Origin of the shipments for their confirmation and profit shares to close the Job Costing Sheet to be handed over to accounting team.
- Updates the Recovery and the origin until the shipment arrived at the final destination.
- Updates discrepancies and prepares excel sheet to be sent as report.
- Preparing all the documents including invoices; packing lists; and export clearance sets of documents.
- Creates SRNs and communicating with the origins of the shipments.
- Following up created SRNs. - Creates insurance request for the shipments need insurance.
- Following up unclosed jobs.
- Alerting SRNs
- Preparing invoicing worksheet with the finalize charges and sending to the invoicing team to be invoiced.


CONTACT CENTER EXECUTIVE
June 2015- January 2018
Job Responsibilities:
- Answer calls and assist customers in their inquiries
- Make calls to customers to arrange for delivery of their packages
- Handle customers shipment tracking inquiries
- Register customer pickup requests
- Provide product & service information, and other information (cut off times, transit time, general information etc...)
- Quote customers on published rates
- Handle customer care requests incoming through aramex.com
- Respond to inquiries and reported problems and bring these problems to a satisfactory conclusion (resolving problems on the spot).
- Relay customer service queries and complaints to related teams.
- Promote Aramex products and services

RECEPTIONIST in SPARK ATHLETIC at GROUP XEN
  • Kuwait
  • June 2014 to June 2015

- Schedule and manage appointments between customers and private sessions.
- Open new files for customers, and manage current customer files.
- Handling Calls.
- Daily Sales Report.
- Tour The Clients.
- Selling membership.
- Handling Cash.

Travel Agent & Hotel Reservation Agent at OK TRAVEL & TOURS
  • Kuwait - Al Kuwait
  • November 2013 to May 2014

- Booking Travel and Hotel Reservations.
- Ticketing.
- Educating Travelers.
- Answering phone calls.

Receptionist at Al-Arfaj
  • Kuwait
  • April 2011 to September 2013

Sharq Kuwait City
Position: Receptionist - April 2011 to May 2014


Job Responsibilities:
-Liaising messages and important documents in daily course of business operation.
- Responsible for depositing checks in Gulf Bank, NBK, CBK and IBK.
- Answering phone calls.
- Directing new visitors to the place.
- Smile and greeting the visitors.

SALES ASSOCIATE/ CASHIER/ STOCK-MAN at BUM EQUIPMENT INC./ FASHION AND RETAIL
  • Philippines
  • March 2010 to January 2011

Santiago City Isabela, Philippines
Position: SALES ASSOCIATE/CASHIER/STOCKMAN - March 2010 to January 2011


Job Responsibilities:
• Responsible for greeting & assisting customers, providing product knowledge, and answering their inquiries

• Responsible for processing cash and card transactions, and deals with refund transactions

• Ensure the accuracy of the price tag attachments to the merchandise

• Responsible for the security within the store by serving as a look-out for shoplifters and fraudulent credit cards, etc.

• Keeping up-to-date promotions and discounts

• Maintain proper stock displays of merchandise

• Done monthly inventory report for stock monitoring and loss prevention

PHARMACY ASSISTANT - September at THE GENERICS PHARMACY - Santiago City Isabela
  • Philippines
  • September 2009 to January 2010

➢ THE GENERICS PHARMACY - Santiago City Isabela, Philippines

Position: PHARMACY ASSISTANT - September 2009 to January 2010


Job Responsibilities:
• Handling transactions and directs specific prescription or drug inquiries to the pharmacist.

• Dispense right medicine to the patients/costumers

• Performed cashiering and clerical duties.

• Responsible for stock monitoring by keeping a regular updated inventory reports

ROOM ATTENDANT - September at HONEY LODGE SUITE - Santiago City Isabela
  • Philippines
  • September 2008 to July 2009

➢ HONEY LODGE SUITE - Santiago City Isabela, Philippines
Position: ROOM ATTENDANT - September 2008 to July 2009

Job Responsibilities: • Responsible in attending to the guests' needs & inquiries.
• Visit guest rooms to make beds, collect trash, used towels and linens, and change it with the clean ones.
• Preparing the rooms for the next guest and ensures room's furniture, equipments and bathroom utensils are in good condition, and make sure that toiletries are refilled
• Ensure rooms security
• Responsible for room inventory reports

SERVICE CREW (Counter/Drive thru Cashier / Production Controller) - May at JOLLIBEE FOODS CORPORATION - Santiago City Shell Isabela
  • Philippines
  • May 2006 to January 2008

➢ JOLLIBEE FOODS CORPORATION - Santiago City Shell Isabela, Philippines
Position: SERVICE CREW (Counter/Drive thru Cashier / Production Controller) - May 2006 to January 2008

Job Responsibilities:
• Served an average of 60 to 80 customers a day in dine-in, take-away & delivery transactions while maintaining strong customer service

• Responsible for handling customers' inquiries

• Managed daily cashiering, cash & card receipts, & sales reconciliation

• Act as a final check on the quality of food & beverage items

• Increase sales by suggestive selling.
• Done monthly & yearly inventory for stock monitoring and loss prevention

Education

Diploma, Airline Ticketing (AMADEUS EMULATOR)
  • at International Institute Of Computer Science & Administration
  • November 2013

TECHNICAL TRAINING • International Institute Of Computer Science & Administration (ICSA) - Kuwait Course: AIRLINE TICKETING COURSE ONLINE VIASINC GDS Training System AMADEUS EMULATOR COLLEGE

Diploma, Management
  • at Isabela State Of University
  • April 2008

• Isabela State Of University Course: BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION - Major in Management 2005 - 2008

Diploma, Management
  • at Divisoria National High School
  • April 2005

• SECONDARY: Divisoria National High School 2001 - 2005

Diploma, General Elementary Education
  • at Dubinan Elementary School
  • April 2001

• ELEMENTARY: Dubinan Elementary School 1995 - 2001

Specialties & Skills

Freight
Logistics
Customer Service
MS Office tools
ADMINISTRATIVE TASKS
CUSTOMER SERVICE
Can operate various office equipment, e.g. Computer, Copier, Fax Machine.
Good client facing and negotiation skills.
Follow high professional ethics.
Able to speak and understand Arabic language
With musically inclined talent.
Computer proficiency – Microsoft Word, Excel, Outlook.
Confident and have genuine interest in customer satisfaction and ability to assess the customers’
logistics planning
logistics management
supply chain management
purchasing negotiations
quotations
planning
office management
customer orientation
marketing mix
photography
merchandising strategies
window displays
answering phones
supervising
key account management
warehouse layout
wholesale
digital marketing
operation
sales coordination
negotiation
marketing
wholesale sales
purchasing
merchandising
materials
problem solving
marketing management
logistics
microsoft powerpoint
teamwork
customer interactions
system administration
sales support
payroll
office work
marketing support
office administration
outlook
minutes
team leadership
accounting
warehousing operations
procurement
new store development
material handling
receiving
market research
marketing research
marketing communications
marketing strategy
CargoWise

Languages

Arabic
Intermediate
English
Expert
Bengali
Beginner
Filipino
Expert
Hindi
Beginner

Memberships

PSKFMRADIO
  • ADMIN/DJ
  • August 2013

Training and Certifications

CargoWise One (Training)
Training Institute:
Aramex Kuwait
Date Attended:
January 2020
Professional (Certificate)
Date Attended:
August 2013
Valid Until:
November 2013

Hobbies

  • Reading, Cooking, Singing, Writing, Social Media