OPERATIONS ADMINISTRATIVE AGENT/ FRONTLINE-BACK OFFICE SUPPORT
FEDEX
Total years of experience :26 years, 9 months
1 Clerical Assistance Support roles to the Base-Ops team in the efficient daily Operations to maintain quality performance activities.
2. Assist in the development and implementation of actions plans that aimed to establish a customer-focused culture, loyalty and customer satisfaction.
3. Responsible for handling walk-in clients/ telephone inquiries, providing relevant information, customer fulfilment, and quality service productivity, whilst ensuring compliance with regulations of company policies and procedures.
4. Ensuring accurateness of data files, declaration indicated in the commercial invoices, and completeness of proper official documentations of all imports and exports shipments received in the reception area.
5. Assistance role in the Operational data capturing process and data entry.
6. Resolving issues with Undeliverable/ Unsendable shipments handling.
6. Monitors Collection & Delivery System (C&D), delegating allocation rounds to the couriers accordingly, and take action to solve potential delays in shipment pick-ups and deliveries.
7. General Administrative roles, follow up and responds timely to all outgoing/ incoming locals or international Co-emails and follows escalation policy.
8. Providing quality and reliable answers to client inquiries and advising accordingly.
1. Display the highest ethical, multi-cultural and professional behavior in dealing with all the site employees and outside contracting vendors associated with the Equate- contract project.
2. Planning, organizing, and overseeing the implementation of an efficient fleet transit system for the Equate-company.
3. Assure company owned vehicle are compliance with all the safety inspections, license expiration and registration.
4. Attend and monitor all on-site inspection of all vehicles status and condition.
5. Implementing the rotation of duty list schedule of each individual drivers.
6. Ensure the smooth flow of shift time proper communication and coordination management by securing an efficient and safe loading and unloading of all passengers on their respective destination.
7. Maintain and monitor data management system to organize fleets as per various schedules and requests.
8. Oversees routines of each driver and accurately track on the progress that makes along their routines.
1 Manages opening and closing shift without the supervision and assumes over all responsibilities for the store in the absence of the store manager.
2. Support the Store manager by leading a small team of staff in the day-to-day operation of a world class food retail business.
3. Delivers legendary customer service to all customers by acting with a customer come’s first attitude and connecting with the customer.
4. Consults the Store manager on all non-routine decisions (e.g., product supply and quality issues) sales initiatives and restaurant issues.
5. Provides excellent leadership by example from the shop floor to everyone on the shift, acting with honestly and integrity and ensuring that the cultural values of the organization are being always promoted.
6. Provides superior service via Telephone Hotline 1-800-800.
7. Answer calls inquiries and assisting customers on the existing menu and ongoing promotions.
8. Handles existing database with the changes and status of each customer/ prospective customer.
9. Effectively deal with job stress, angry callers and upset customers.
10. Handles special telephone tasks like call transfers, taking messages, call back, holds, interruptions, and unintentional disconnects.
11. Tele-market new launch package meals offered by the restaurant.
12. Applies the elements of building positive rapport with different multi-cultural types of customers over the phone.
1. Frequently talk to customer to measure and improve their satisfaction with the company.
2. Supervises and checking accurateness of commissary products.
3. Performs in all stations (Multi-tasking), and follows procedures that support sales building promotion during the shift.
4. Maintains excellent standards for shelf life, service, speed, and cleanliness.
5. Completes assigned daily paper works such as sales report and updates, floor control shift checklist, vault turn over, staff performance appraisal, payroll and scheduling.
6. Follows unconditionally all standards preparation procedures, as prescribed in the company manual.
7. Attains high QSCV (Quality, Service, Cleanliness, and Value) rating.
8. Manages opening and closing shift without the supervision and assumes over all responsibilities for the store in the absence of the store manager.
1. Promotes and sell the bank latest consumer product in school campuses, shopping malls, and selected busy areas assigned by the project officer, .
2. Meeting the sales objective in a given territory.
3. Provides efficient and professional service in terms of handling client concerns, queries, or complaints.
4. Coordinates with school administration negotiating the approval for marketing the products to its constituents.
1. Greet and attends to all incoming calls, effectively in courteous manners.
2 Assisting with all aspects of administrative management while performing multifaceted general office support.
3 Scheduling and Coordinating meetings, events, and other similar activities.
4. Sending out emails, receiving and preparing correspondence using (Microsoft Office, word, excel, access, spreadsheet)
5. All day-to-day operation matters.