Josie Tinio, Operations Supervisor

Josie Tinio

Operations Supervisor

JPMorgan Chase & Co.

Location
Philippines - Taguig
Education
Bachelor's degree, Tourism
Experience
23 years, 10 months

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Work Experience

Total years of experience :23 years, 10 months

Operations Supervisor at JPMorgan Chase & Co.
  • Philippines - Taguig
  • My current job since August 2019

Oversee the daily operations for Mailroom and Printcenter to ensure completion of all deliverables and tasks within the agreed SLA.

Conduct quality checks/controls on prints and ensure highest quality of work output.

Manage/monitor importation shipment (Commercial Invoice, Packing List, BOC-COR, e2M etc.) and coordinate with courier service provider to ensure that the shipment is cleared in BOC to avoid abandonment.

Identify areas of improvement in workflow and suggest possible work-around.

Manage/plan staff roster and leaves and ensure that contingency is planned in the event of unforeseen absences/emergency.

Coordinate with HR in terms of on-boarding and off-boarding, overtime/legal and special holiday payment of staff.

Interview and train new hire.

Conduct routine training and/or workflow improvement for the existing team members to strategically maintain team efficiency and to maximize staff productivity.

Provide coaching and one-on-one performance improvement sessions.

Monitor staff performance and provide quarterly and annual performance review/feedback.

Coordinate/maintain good relations with other Line of Business, stakeholders, and vendors.

Handle complaints and issues related to the operations and ensure that the matter is taken cared of in accordance to the LOB Standard Operating Procedure.

Render management reports and operational updates.

Monitor LOB expense and ensure accuracy in payables and provide monthly expense report/feedback especially for unusual increase of expense.

Update Job Aid/SOP for any changes and ensure accuracy.

Update monthly operational reports via Sharepoint.

Coordinate with Legal and Compliance Department for any official transactions that require approval prior to furnishing Company documentation.

Ensure that all team members adhere to the company policies and standard behavior.

Promote positive work environment and lead by example to motivate the team and ensure productivity.

Deputy Operations Manager at Schengen Visa Application Centre - Kuwait, Mawared House
  • Kuwait - Al Kuwait
  • My current job since March 2016
Operations Supervisor at Spain and Switzerland Visa Application - VFS Global, MHC
  • Kuwait - Al Kuwait
  • November 2011 to February 2016

Supervise and lead the team to ensure that the daily operations are being handled as per the SOP and Service Level Agreement.
Communicate and coordinate with Embassy regarding visa issues and concerns.
Maintain and monitor security procedures.
Maintain daily and monthly operations report.
Conduct trainings and coaching sessions to ensure high quality performance.

Team Leader at UK Visa Application Center, VFS Global - MHC
  • Kuwait - Al Kuwait
  • March 2009 to November 2011
Operations Staff at UK Visa Application Center - VFS Global, MHC
  • Kuwait - Al Kuwait
  • March 2007 to March 2009
Business Development Officer (Industrial partner) at Amazing Destinations Travel and Tours
  • Philippines
  • March 2003 to December 2006
Travel Consultant at Greatsights Travel and Tours (Tour Operator)
  • Philippines
  • March 2000 to February 2003

Education

Bachelor's degree, Tourism
  • at Lyceum of the Philippines
  • March 2000

Dean's list student

Specialties & Skills

Communication Skills
Computer Skills
Interpersonal Skills
Organizational Skills
Customer Service Skills
Proficient in Computer Applications
MS Office
Writing Skills
Communication

Languages

Spanish
Beginner
English
Expert
French
Beginner
Arabic
Intermediate

Memberships

Filipino Badminton Association of Kuwait (FILBAK)
  • Member
  • October 2012

Training and Certifications

Coaching Essentials (Training)
Training Institute:
Dubai
Date Attended:
September 2010
Duration:
16 hours
Emotional Intelligence - Masterclass (Training)
Training Institute:
Dubai - Potentia
Date Attended:
November 2014
Duration:
18 hours

Hobbies

  • Photography, Badminton, & Outdoor sports