Procurement Officer
KEOLIS MHI
Total years of experience :17 years, 2 months
• Assessment of procurement requisitions received from various stakeholders
•Undertaking supplier negotiations and make recommendations
•Conduct supplier appraisal, evaluation and negotiation to reduce cost
•Engaging with internal stakeholders on a regular basis to plan purchasing activities based on criticality mapping
•Timely issuance of Purchase orders
•Coordinate with stakeholders and contractors to make sure that services are completed
•Monitor contractor performance including the reporting and status of contractor and end user deliverables
•Handling contractual disputes and arranging discussions with Management and Client
•Define and lead implementation of Procurement strategy to improve the supply chain within the system
•Organized procurement records such as items purchased costs, product quality, subcontractor performance and inventories
•Facilitate spend and performance analysis including review and evaluation in terms of price, delivery, quality, responsiveness, documentation and compliance
•Work closely with Warehouse Asst. Manager-Logistics, Stores and Finance during the whole process of requisition to properly bill Client
•Vendor management and ensuring supplier is registered and pre-qualified
•Reporting, analysis and interpretation of procurement data ▪ Support Procurement Manager for all operational projects
Tenders / Contracts Management
•Initiate solicitation to the approved, preferred, single source or OEM (Original Equipment Manufacturer) suppliers
•Review of specifications, bill of material and scope of work received from end users
•Prepare Procurement Planning Document
•Facilitate Tender opening with client or stakeholders and evaluate tender returns.
•Coordinate with Stakeholders the result of commercial evaluation and outline bids scoring both technical and commercial to finalize the Recommendation report
•Prepare procurement recommendation report and reflect any cost savings through quality alternative, value added features and negotiated cost.
•Pre-and Post-Contract management including documentations and contract execution
•Updating the progress through framework schedule and tender pipeline
•Review of SLAs and drafting of non-conformance
reception area at all times
•Stocked desk and organize supplies
•Answering incoming calls and distributing it with confidentiality
•Scheduled office and client meetings, conferences and appointments
•Oversee day to day business as usual activities
•Distribute couriers and keeping a tracker for monitoring
•Handling courier/transit and coordinating with approved freight provider
•Supporting Facilities Manager for all other operational requirement
Service, Cash handling and Sales Reconciliation
•Administered the regular update of Accommodation Bus Timetable
•Liaised with Employee Services regarding staff Annual leave credits, leave applications including sick leave, maternity, compassionate leave etc., as per
incoming calls to assist customers
•Obtain customer information in accordance with security procedures
•Creates, maintains and updates client database for records and references
•Responsible for providing information such as balances, card limit and transactions of account holders
•Provides excellent customer service to clients in order to obtain Customer Satisfaction feedback
•Ensuring that all account are well secured and treated as confidential
selling and placing of customer order request
•Regular update and maintains customer data base
•Upsell products and services
•Increase the customer experience by providing information on new products, rate plans and services through up selling opportunities
•Manage the needs and requirements of high revenue accounts through extensive follow-up procedures
•Utilized multiple call center support applications to efficiently assist customers