Jovenal Vergara

Develop, maintain and monitor the ins & outs of the Operations Department. Supervise and coach all the indoor staff (office) and outdoor (showrooms/shops).
Improves operational systems, processes and policies in support management reporting, information flow and management, business process and organizational planning.
Ensure that Accounting Department requests are resolved and communicated in a timely manner to internal and external parties.
Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Accounting/Finance), through improvements to each functions as well as coordination and communication between support and business functions.
Play a significant role in long-term planning, including an initiative geared toward operations excellence.
Regular meetings with Executive Director around fiscal planning and organizational meeting between departments.
Procedures capturing all pledges, billings and receipts and for the recording of all revenue transactions, recommend and implement improvements to systems.
Maintaining intersection's archival and administrative files.
Direct communication with the suppliers and coordination between suppliers and designers.
Performs other duties as requested.

H.R. ADMINISTRATOR CUM DOCUMENT CONTROLLER
March 2011 to July 2013
BRK TRADING & TRANSPORTATION CO.
P.O. Box 14177, Doha, State of Qatar

DUTIES AND RESPONSIBILITIES:
➢ Prepares appointment letters for new employees. Sustain the document control for all 201 employees' file & comprehensive filing system. Updates employees' records to CIMS, Delta & Bright (HR/Payroll Database) Systems.
➢ Managing employee's files in respect of Compensation & Benefits, Insurance, Recruitment, Seminars and Trainings and controlling of attendance and absence as well as arranging Holidays and terminating services.
➢ Handles & prepares monthly payroll for more than 1600 employees using DELTA & BRIGHT (HR/Payroll) System software of the whole group of companies and affiliates.
➢ Maintains company legal documents such as: company's business permits, commercial registrations, establishment IDs, company vehicles' registrations and insurances, and other important documents.
➢ Maintains list for the employee's medical, finger printing, and blood group as requirements for acquiring residence permit.
➢ Safety keeps the employees' passports & visas inside the fireproof vault.
➢ Checks all arrivals & departures for new & old employees'.
➢ Tracks down Daily Time Records (DTR) of the employees using Fingertec (Biometric) & Time Manager Database systems.
➢ Books & checks the airline ticket by online for Managing Director or General Manager and employees' vacation & cancellation.
➢ Make and assists all employees in opening for new bank accounts for payroll system.
➢ Maintains list for employees' residence permit for renewal.
➢ Prepares all English correspondence inside and outside the company.
➢ Checks all company vehicles' traffic violation by using the internet under Qatar's government electronic system - Ministry of Interior (www.moi.gov.qa) - and print & make all reports on violations (if any)
➢ Achieve other tasks given by the Managing Director or General Manager.
➢ Checks all the company's accommodations & creates rules, regulations & violations.
➢ Prepares & checks Health/Medical Cards.
➢ Checks staffs accommodations and report irregularities to the Managing Director or General Manager.
➢ Prepares & updates Workmen's Compensation Insurance.
➢ Assisting in reviewing all quality documents/records.
➢ Performs ongoing recruitment and documents accurately.
➢ Addresses employee's concern and problems.
➢ Performs other duties as requested.

DEPUTY MANAGEMENT REPRESENTATIVE (DMR)
June 2010 to March 2011
PHYSICIANS' DIAGNOSTIC SERVICES CENTER, INC.
Physicians' Tower, 533 U.N. Avenue, Ermita, Manila
Philippines

DUTIES AND RESPONSIBILITIES:
➢ Conducts Internal Quality Audit under ISO 9001:2008 QMS and Awareness Briefing.
➢ Handling/investigating and taking/recommending corrective and preventive action on customer/client complaints.
➢ Assisting the Quality Management Representative (QMR) in documentation of the quality procedures, records, system monitoring and analyzing feedback regarding the progress of the system.
➢ Assisting in reviewing all quality documents/records.

SYSTEM ADMINISTRATOR
March 2007 - July 2009
MOHAMMED NET FOR INTERNET SERVICES
P.O. Box 92879, Riyadh 11663
Kingdom of Saudi Arabia

DUTIES AND RESPONSIBILITIES:
➢ Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
➢ Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
➢ Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
➢ Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
➢ Responsible for all system operations and troubleshooting and make availability to all given tasks.
➢ Gives direct customer service.
➢ Research and recommend innovative, and where possible automated approaches for system administration tasks. Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
➢ Create, change, and delete user accounts per request.
➢ Perform regular file archival and purge as necessary.

EXECUTIVE SECRETARY CUM DOCUMENT CONTROLLER (ADMIN ASST.)
December 2004 - March 2006
AWAL FIBRE GLASS
P.O. Box 24418, Manama
Kingdom of Bahrain

DUTIES AND RESPONSIBILITIES:
➢ Maintains the confidentially of all information to which gains access in the performance of tasks.
➢ Prepares agreement letter of the new employees.
➢ Responsible for all the incoming and outgoing documents.
➢ Prepares all English correspondence inside and outside the company.
➢ Maintains an orderly and efficient filing and keeps confidentiality of general office records.
➢ Provides assistance and support to the General Manager and Sales & Marketing Manager.
➢ Addresses employee's concerns and problems.

DUTIES AND RESPONSIBILITIES:
Supporting the President & officers of the Organizing Committee.
Supporting the conference of the organizing committee during its meeting & preparing.
Developing proposals for and soliciting financial support from donors for specific projects under the organizing committee.
Prepares all English correspondence inside and outside the company.
Data & information handling, evaluation, storage and protection (framework: Organizing Committee system)
Preparation & dissemination specific information addressed to the public.
Distribution of reports & documents
Preparing & updating internal procedures, rules and guidelines for the Secretariat staff & supervisors.
Provides assistance and support to the General Manager and Sales & Marketing Manager.

MARKETING CONSULTANT
December 1998 - March 2000
HENRY J. BEAN'S BAR & GRILL
#5 J. Wright Street, San Juan, Metro Manila
Philippines

DUTIES AND RESPONSIBILITIES:
➢ Oversees the over-all performance and workflow of Sales and Marketing with the end in view generating revenues and expansion of business for the company.
➢ Discuss the business' marketing and advertising efforts, their target market and audience, and any objections to current efforts.
➢ Responsible for making appropriate recommendations for the strategies that best suit their current and future needs, which includes selling advertising space in your choice publications.
➢ Provides assistance and support to the President, General Manager & Operations Manager.

CUSTOMBUILT-DESIGN ASSISTANT
March 1998 - August 1998
CENTREX CORPORATION
206 Pilar Street, Shaw Blvd., Mandaluyong City
Philippines

DUTIES AND RESPONSIBILITIES:
➢ Engaged in special projects that may involve working with multiple groups with a specialized focus; provides custom graphics for projects.
➢ Responsible for the conceptualization of computerized lay-out/design for special-design scheme.
➢ Performs other duties, as requested.

ASST. SALES & MARKETING OFFICER / LAY-OUT ARTIST
April 1996 - March 1998
NEW ADVEST ADVERTISING, INC.
2980 Bonifacio Street, Poblacion 1210, Makati City
Philippines

DUTIES AND RESPONSIBILITIES:
➢ Provide assistance and support the Director for Sales & Marketing and the Sales & Marketing Manager in the preparation of bid proposals based on client's requirements.
➢ Responsible for the conceptualization of computerized lay-out/design and typesetting of all publications/printed matters.
➢ Prepares the layout, final design and paste up for the printer.

HRD-TRAINING OFFICER
February 1993 - August 1993
CHOWKING FOOD CORPORATION
4/F, ROL Bldg., 2133 Taft Ave., Malate, Manila
Philippines

DUTIES AND RESPONSIBILITIES:
➢ Monitors the training session of the company during the plans/policies in accordance with commitments of standard of training for the new staffs.
➢ Undertakes training activities in the form of presentations of all the products and give the details to groups.
➢ Prepares and program all the training materials.
➢ Performs other tasks as may be assigned by the Training Manager and/or Supervisor.

SERVICE CREW / STORE ARTIST
December 1991 - June 1992
McDONALD'S NORTHMALL - MAKATI
Northmall, Ayala Center, Makati City
Philippines

DUTIES AND RESPONSIBILITIES:
➢ Responsible for all food quality and provides Total Quality Service (TQS) for all customers.
➢ Assist the Store Marketing (STAR) Department for the new promotions and responsible for the store lay-out/design.
➢ Performs other tasks as may be assigned by the Store Manager and/or Supervisor.
➢ Provides quality, service, and cleanliness (QSC) . Teamwork and great customer service.
➢ Ensuring high standards of cleanliness in the restaurant and hygiene.
➢ Prepares sumptuous food perfectly, friendly & efficient, fast customer service including taking orders and handling money in front counter. Helps assess stock levels during off-peak hours.
➢ Actively helps during the monthly promotions to maximize sales potential.