جين Dsouza,

جين Dsouza

Alshaya Group

البلد
الإمارات العربية المتحدة - أبو ظبي
التعليم
بكالوريوس, Computer Application
الخبرة
20 سنة, 6 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :20 سنة, 6 أشهر

في Alshaya Group
  • الإمارات العربية المتحدة
  • أشغل هذه الوظيفة منذ فبراير 2013

Alshaya Group is a leading international franchise operator for over 55 of the world's most recognized retail brands across the Middle East and North Africa, Russia, Turkey and Europe.

Customer Support Engineer في WYSETEK SYSTEMS TECHNOLOGISTS PVT LTD
  • الهند
  • يناير 2010 إلى نوفمبر 2012

Warranty Service Provider and Advance Business Partner of IBM)

Core Competencies
IT Coordinator Desktop Support Network Administration Server Support System Administration Hardware & Software Implementation & Maintenance Technical Troubleshooting LAN Installations Data Maintenance Backup & Recovery


Technical Skills
•Installation, Configuration and Administration of ADS, DNS, DHCP
•User account creation, deletion, modification etc
•System Assembling, Installing and Troubleshooting on Network Printers
•LAN maintenance and troubleshooting
•Installation, configuration and administration networking & wireless technologies
•Understanding of bridging and switching concept and LAN technologies
•Providing technical support virus protection, data backup and data protection
•Providing technical support to IBM machines
•Responsible for Installation and commissioning of IBM ThinkPad, Think Centre and Assembled systems.
•Responsible for installation, configuration & troubleshooting of Operating Systems including Windows Server 2003 and 2000, as well as Windows 7, Vista, XP, Windows 2000 and Windows 98.
•Providing resources to Project, mainly Computer & Printers as per project requirement while handling installation of required software, OS and Anti-virus.
•Accountable for the installation of Linksys, Netgear Routers and Access Points and configurations of Switches and Handling all Network problems, E-Mail clients (MS Outlook, Outlook Express, Post-Master and Netscape).
•Extending high-end technical support on Windows Servers and ensure high customer satisfaction levels through prompt resolution of their problems and training.
•Interacting with the customers to understand their needs/ requirements while assisting them for the required services and maintaining customer relationships to build the future perceptiveness.
•Responsible for Lodging Calls in IBM in case of Part Failure of System and Coordinating with them for Replacement of the Part.
•Specially handling the customers like Taj Hotels & Resorts, Qatar Airways, P&O Cruises, Cox and Kings, HMA Travels, Bank of America etc…

Senior Technical Support Engineer
  • يناير 2007 إلى يناير 2010

ownership and managing IT Projects related to new store opening procedures conducting site surveys.
•Take ownership of Retail stores IT issues and see problems through to resolution and provide enterprise level technical support to stores via phone, web, email and other support channels as required with SLAs.
•Performing analysis of network security needs and contributes to design, integration, and installation of hardware and software.
•Maintaining and administering SonicWall Security Appliances systems such as firewalls and intrusion prevention detection systems.
•Analyzing, troubleshooting and correcting network problems remotely and on-site.
•Installing and administering Centos Server.
•Installing, configuring, and maintaining services such as MySQL, LDAP, OSSEC, JBOSS etc.
•Implementation of a security plan for CentOS ARES Server that will include adequate firewall protection and upgrade and maintenance procedures for servers and firewalls that will ensure maximum security protection.
•Monitoring and trouble shooing DB Backups and Disk Space etc.
•Installation, configuring and troubleshooting IBM POS machines.
•Installation and troubleshooting of MOTOROLA and Cisco Access Points and PDT Scanners.
•Install, upgrade, support and troubleshoot Windows 7, Windows 10, Windows 11 OS and Microsoft Office

Desktop Support Engineer في WYSETEK FOR PETROCHEM MIDDLE EAST INDIA PVT LTD
  • يناير 2008 إلى يناير 2010

efforts in handling 64 Desktop users & 15 Laptop Users Including 4 Servers.
•Setup Network, Router & Switchers Configuration, Install O.S. Handle the Operating Systems like windows XP, Windows 2000, windows 2003 and outlook, Accountable for problem cause analysis, resolution of routine customer problems and complexity resolution.
•Accountable for Installations and troubleshooting of various Lenovo, HP, Dell and Assembled Systems
•Responsible for maintaining & administrating the IT infrastructure like desktops, laptops, scanners, printer, Lan, WAN.
•Maintain Inventory Management System for Desktop Computers, Servers, Generating reports/list for audit purpose and records. Create Domain Users.
•Installed DNS, DHCP Server, ADS, Antivirus, Outlook and troubleshoot Firewall and monitoring log files

Networking Engineer في WYSETEK SYSTEMS TECHNOLOGISTS PVT LTD
  • الهند
  • أبريل 2007 إلى ديسمبر 2007

resources to Project, mainly Computer & Printers as per project requirement while handling installation of required software, OS - Windows98, windows2000, windows XP & Windows Vista, Anti-virus and Network connectivity.
•Troubleshooting & providing Technical Support for day-to-day IBM system problems and managing assets & Helpdesk activities including remote assistance to clients at banks, railways, high court and other govt. & private premises.
•Assessed, recommended and implemented processes, and provided solutions focused on improvement to applications and work methods of daily activities.
•Responsible for Installations and Troubleshooting of IBM Think centre, ThinkPad, and IBM Workstations.
•Installed & maintenance of computer software, hardware and Configuring MS-Outlook & Outlook Express for the users.

Hardware Technician في Info World Cyber Cafe
  • مارس 2006 إلى فبراير 2007

& Configuration and of Desktop Systems with Operating Systems
•User account creation, deletion, modification etc
•System Assembling, Installing and Troubleshooting on Network Printers
•LAN maintenance and troubleshooting
•Configuring Wireless Network.

الخلفية التعليمية

بكالوريوس, Computer Application
  • في MICE Institute
  • فبراير 2022

courses: CSSA – Certified Sonicwall Security Administrator

بكالوريوس, Computer Application
  • في Vijay College Mulki
  • فبراير 2022

courses: GNET Pro Hardware & Networking IIHT Institute, Andheri-W, Mumbai

الثانوية العامة أو ما يعادلها, Computer Application
  • في SSC Govt.College Mulki, MangaloreKPSK High School
  • فبراير 2022

courses: Additional Course Undertaken CCNA MCSE

الثانوية العامة أو ما يعادلها, Computer Application
  • في SSC Govt.College Mulki, MangaloreKPSK High School
  • فبراير 2022

courses: Additional Course Undertaken CCNA MCSE

Specialties & Skills

Technical Support
Microsoft Operating Systems
Desktop Administration
System Administration
User Support
ADVERTISING
ANTI VIRUS
FIREWALLS
HEWLETT PACKARD
INVENTORY MANAGEMENT
LAPTOP COMPUTERS

اللغات

الانجليزية
متمرّس
الهندية
متمرّس