Restaurant General Manager
Alshaya International Trading Company
Total years of experience :23 years, 9 Months
• Ensure that the restaurant operates efficiently and effectively within the Company’s fiscal and operational guidelines.
• Develop initiatives to build sales, profitability and guest counts. Maintain effective cost controls in support of these initiatives.
• Ensure all safety and security systems and procedures are followed to ensure health and safety of employees and guests.
• Ensure monthly safety meetings are conducted and recommendations are acted upon as appropriate.
• Support and implement the Company local store marketing programs.
• Utilize food production and inventory tools available to support this responsibility.
• Ensure established standards of food safety and sanitation are maintained.
Storage and handling of food products to ensure quality and freshness all times.
• Respond to guest comments and criticism in a constructive and positive
Manner, looking at such as an opportunity to build guest count. Educate and empower subordinate managers and associates to act in a similar capacity.
• Ensure a safe and secure work and dining environment for associates and guests.
• Carry out supervisory responsibilities in accordance with all applicable laws
And regulations.
• Conduct regular associate/departmental meetings, utilizing tools provided by the support office.
• Ensure associates receive timely and meaningful performance reviews.
• Staff restaurant with quality employees who value guest service and are committed to high standards of performance. .
• Provide training and recognition to employees at all levels and maintains a
Team-oriented environment.
• Responsible for forecasting and generating restaurant annual budget.
Maximize profit opportunities by developing realistic budgets.
• Responsible to meet or exceed budgeted sales and profit goals.
• Responsible to maintain labor efficiency ratios to ensure guest service and
Cost effectiveness.
• Responsible for restaurant P&L performance
1- Handle the manpower requirements of the company from recruitment and selection to the personnel development program for employees.
2- Monitor the implementation of the Performance Management System and ensure the positive setting of objectives, action plans, time for achievements and measurement of performance in coordination with concerned managers.
3- Overseeing HR Policies and Procedures and ensure the correct implementation.
5- Responsible in explaining HR policy, procedures and program matters to all employees.
6- Review, verifies and maintains all personnel files.
7- Overseeing process new hires (visa, residency permits and legal document of foreign Manpower, medical test and employee file).
Job Role: Maximize sales, reduce stock loss and maintain cost controls, motivate and develop team members., ensure compliance with all company regulations and procedures, manage and train staff according to company procedures and policies. Manage customer service activities and staff competence in the outlet, so as to optimize and sustain sales performance, profitability and customer satisfaction. manage health and safety, security, and emergency systems, capabilities staff and customer
Job Role: Assist the store Manager in planning the required measures in order to meet the monthly sales targets. Continually monitor together with the store manager, the evolution of sales and customer service. Carry out all the necessary administrative with regards to personnel. Maintenance, cash, etc... Ensure correct procedures at the cash desk are followed. Assist in the correct end of the season return of goods (stock takings). monthly inventory and beginning of period
Job Role: Determine the training needs of all members of staff, develop training plan for all instructors and following up afterward, control training quality by attending weekly trainer meeting, following up with evaluation and giving instructors feedback, insure that the institute’s administration systems and policies are followed at all times, interview and introduce new team member to outlet overview, prepare daily training progress reports and communicate to management team members the previous day accomplishments and next day’s training objectives
• 2002 till End of 2005 ( Shift Leader Room Service ) Idarat Chain Company ( Lebanon ) ( Palm Beach Hotel )
Job Role : customer hospitality, hosting coordination, public relation, solving problems, ensuring customer satisfaction, ensuring a high standard of goods display, staff appearance, customer worries and concern