جمانة ابوسماقه

 Operating as the lead point of contact for any and all matters specific to client’s account
 Building and maintaining strong, long-lasting client relationships
 Overseeing client account management, including negotiating contracts and agreements to maximize profit.
 Lead the marketing and sales team in handling social media designs, email design, digital advertising, brochures, presentations, websites, and other advertisement methods.
 Set and manage promotion strategies and make client more aware of the products and services that the company offers.
 Bring new ideas to maximize the effectiveness of the client websites, social media platforms, and other marketing methods.
 Collaborate with all team members to enhance the client experience.
 Attend social and client's events and represent the company and the brand.
 Follow up on delinquent clients to ensure full payment of the overdue amounts to minimize Risk exposure.
 Receive, handle and resolve client complaints in a timely manner to maintain or increase client satisfaction.
 Participate in marketing and awareness campaigns to create offers for direct marketing for all types of clients

 Provide sophisticated calendar management for CEO.
 Complete a broad variety of administrative tasks that facilitate the CEO’s ability to effectively lead the organization, including assisting with special projects; designing and producing documents, reports, and presentations; collecting and preparing information for meetings with staff and outside parties; composing and preparing correspondence; maintaining contact lists; making travel arrangements.

WORK AT AGM/ DEPARTMENT AND DEPOSITS DEPARTMENT
1- Ensure that the incoming queries and requests are handle in an efficient manner. monitors responese and plans
2- Provides the department a comprehensive information system by maintaining relevant records/ statistics
3- Answering telephone calls and dealing with enquirers
4- Making appointments and keeping diaries for several people
5- Using computer fo word processing, spreadsheets and databases internet and email
6- Dealing with post
7- Meeting visitors
8-Sell bank products and services to customers to achieve business targets. 
 9-Receive and Advise customers and non-customers in order to satisfy their needs and build a long-term business relationship with them. 
Cross-sell other bank’s products and services to existing customers to maximize bank’s profitability.
10-Follow up with existing and potential customers to attract them.
11-Follow up on delinquent customers to ensure full payment of the overdue amounts to minimize Risk exposure.
12-Prepare, and review all required reports and KYC forms to ensure that all transactions are adhered to the bank’s policies and procedures.
13-Coordinate with all departments of the bank to finalize sales process.
14-Receive, handle and resolve customer complaints in a timely manner to maintain or increase customer satisfaction.
15-Develop ideas and create offers for direct marketing for all types of Customers from Salaried to Self Employed.
16-Respond to and follow up sales by post, telephone, and personal visits.
17-Performing daily office responsibilities alongside other staff members to maintain the efficient operation of the financial center.
18- Market the credit cards, loans, electronic channels services and other services
19- Deal with different deposits department works such as moneys order, opening accounts viza cards and checks

- Participate in teaching process, English and computer materials
- Using a computer of word processing . spreadsheets and databases and email
- Deal with business and secretarial work and keep the important files on computer

-Participate in teaching process, English, sport and art materials
-Improve my English skills by being fully engrossed in an environment in which English is the best communication tool, and extend my social relationships
-I was forced to actively engage and dialogue in English and as a result I have noticed dramatic improvements in my English conversational capabilities. Consequentially, I feel that such an experience is the most beneficial method for anyone wishing to truly improve their language skills.
-Use computer to save students marks and their personal information

-Translate an Arabic brochure into English about all departments
-Receipt any guest to the hospital from Jordan or outside Jordan (e.g. Jordan health minister, or Bahrain health minister) and show him the main hospital departments. Receipt any guest that wants to collect any information about the hospital
-Organize the conferences and the shows which happen inside the hospital
-Choose medical news and specific news which are related to the hospital directly or indirectly and keep them in archives
-In addition, deal with business and secretarial work and keep the important files on computer
- extend my social relationships, Since the administrators and staff of the king Abdullah university Hospital are mostly graduated from my university