Senior Customer Services Officer
1- Ensure that the incoming queries and requests are handle in an efficient manner. monitors responese and plans
2- Provides the department a comprehensive information system by maintaining relevant records/ statistics
3- Answering telephone calls and dealing with enquirers
4- Making appointments and keeping diaries for several people
5- Using computer fo word processing, spreadsheets and databases internet and email
6- Dealing with post
7- Meeting visitors
8-Sell bank products and services to customers to achieve business targets. 9-Receive and Advise customers and non-customers in order to satisfy their needs and build a long-term business relationship with them. Cross-sell other bank’s products and services to existing customers to maximize bank’s profitability.
10-Follow up with existing and potential customers to attract them.
11-Follow up on delinquent customers to ensure full payment of the overdue amounts to minimize Risk exposure.
12-Prepare, and review all required reports and KYC forms to ensure that all transactions are adhered to the bank’s policies and procedures.
13-Coordinate with all departments of the bank to finalize sales process.
14-Receive, handle and resolve customer complaints in a timely manner to maintain or increase customer satisfaction.
15-Develop ideas and create offers for direct marketing for all types of Customers from Salaried to Self Employed.
16-Respond to and follow up sales by post, telephone, and personal visits.
17-Performing daily office responsibilities alongside other staff members to maintain the efficient operation of the financial center.
18- Market the credit cards, loans, electronic channels services and other services
19- Deal with different deposits department works such as moneys order, opening accounts viza cards and checks
- Using a computer of word processing . spreadsheets and databases and email
- Deal with business and secretarial work and keep the important files on computer
-Improve my English skills by being fully engrossed in an environment in which English is the best communication tool, and extend my social relationships
-I was forced to actively engage and dialogue in English and as a result I have noticed dramatic improvements in my English conversational capabilities. Consequentially, I feel that such an experience is the most beneficial method for anyone wishing to truly improve their language skills.
-Use computer to save students marks and their personal information
-Receipt any guest to the hospital from Jordan or outside Jordan (e.g. Jordan health minister, or Bahrain health minister) and show him the main hospital departments. Receipt any guest that wants to collect any information about the hospital
-Organize the conferences and the shows which happen inside the hospital
-Choose medical news and specific news which are related to the hospital directly or indirectly and keep them in archives
-In addition, deal with business and secretarial work and keep the important files on computer
- extend my social relationships, Since the administrators and staff of the king Abdullah university Hospital are mostly graduated from my university
Extra years of experience not listed above: 0 Years, 7 Months