Jumana abu_summaqa

Adminstrator

at Housing Bank for Trade and Finance

Location: Amman, Jordan , Amman Jordan
Company Industry: Banking
Job Role: Administration
June 2011 - July 2011

Manage e banking services, and deposit department

Senior Customer Services Officer

at BANK OF JORDAN

Location: Amman, Jordan , BANK OF JORDAN AMMAN
Company Industry: Banking
Job Role: Customer Service
August 2005 - June 2011

WORK AT AGM/ DEPARTMENT AND DEPOSITS DEPARTMENT
1- Ensure that the incoming queries and requests are handle in an efficient manner. monitors responese and plans
2- Provides the department a comprehensive information system by maintaining relevant records/... See more

WORK AT AGM/ DEPARTMENT AND DEPOSITS DEPARTMENT
1- Ensure that the incoming queries and requests are handle in an efficient manner. monitors responese and plans
2- Provides the department a comprehensive information system by maintaining relevant records/ statistics
3- Answering telephone calls and dealing with enquirers
4- Making appointments and keeping diaries for several people
5- Using computer fo word processing, spreadsheets and databases internet and email
6- Dealing with post
7- Meeting visitors
8-Sell bank products and services to customers to achieve business targets. 
 9-Receive and Advise customers and non-customers in order to satisfy their needs and build a long-term business relationship with them. 
Cross-sell other bank’s products and services to existing customers to maximize bank’s profitability.
10-Follow up with existing and potential customers to attract them.
11-Follow up on delinquent customers to ensure full payment of the overdue amounts to minimize Risk exposure.
12-Prepare, and review all required reports and KYC forms to ensure that all transactions are adhered to the bank’s policies and procedures.
13-Coordinate with all departments of the bank to finalize sales process.
14-Receive, handle and resolve customer complaints in a timely manner to maintain or increase customer satisfaction.
15-Develop ideas and create offers for direct marketing for all types of Customers from Salaried to Self Employed.
16-Respond to and follow up sales by post, telephone, and personal visits.
17-Performing daily office responsibilities alongside other staff members to maintain the efficient operation of the financial center.
18- Market the credit cards, loans, electronic channels services and other services
19- Deal with different deposits department works such as moneys order, opening accounts viza cards and checks. See less

Managment

at ALRABEE` CULTURAL CENTER

Location: Jordan , JORDAN ALMAFRAQ JERASH STREET
Company Industry: Education, Training, and Library
Job Role: Administration
May 2005 - August 2005

- Participate in teaching process, English and computer materials
- Using a computer of word processing . spreadsheets and databases and email
- Deal with business and secretarial work and keep the important files on computer

Teacher

at Education Ministry of Education. Governmental School

Location: Jordan , Jordan- AlMafraq
Company Industry: Government Sector
Job Role: Education/Training
September 2004 - November 2004

-Participate in teaching process, English, sport and art materials
-Improve my English skills by being fully engrossed in an environment in which English is the best communication tool, and extend my social relationships
-I was forced to actively engage... See more

-Participate in teaching process, English, sport and art materials
-Improve my English skills by being fully engrossed in an environment in which English is the best communication tool, and extend my social relationships
-I was forced to actively engage and dialogue in English and as a result I have noticed dramatic improvements in my English conversational capabilities. Consequentially, I feel that such an experience is the most beneficial method for anyone wishing to truly improve their language skills.
-Use computer to save students marks and their personal information. See less

Bachelor's degree / higher diploma , B.A degree in English - English for specific purposes.

at Jordan University of Science & Technology

Location: irbid Jordan
Completion Date : June 2004

Arabic

Level: Expert  |  Experience: More than 10 years  |  Last Used: 1 month or less

Aisa Federation of Badminton

Membership/Role: Member
Member since: October 2010