Jumana Abusummaqah , key account manager sales

Jumana Abusummaqah

key account manager sales

Why Agency

Location
Jordan - Amman
Education
Bachelor's degree, English Studies
Experience
17 years, 8 months

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Work Experience

Total years of experience :17 years, 8 months

key account manager sales at Why Agency
  • Saudi Arabia - Khobar
  • September 2022 to February 2023

 Operating as the lead point of contact for any and all matters specific to client’s account
 Building and maintaining strong, long-lasting client relationships
 Overseeing client account management, including negotiating contracts and agreements to maximize profit.
 Lead the marketing and sales team in handling social media designs, email design, digital advertising, brochures, presentations, websites, and other advertisement methods.
 Set and manage promotion strategies and make client more aware of the products and services that the company offers.
 Bring new ideas to maximize the effectiveness of the client websites, social media platforms, and other marketing methods.
 Collaborate with all team members to enhance the client experience.
 Attend social and client's events and represent the company and the brand.
 Follow up on delinquent clients to ensure full payment of the overdue amounts to minimize Risk exposure.
 Receive, handle and resolve client complaints in a timely manner to maintain or increase client satisfaction.
 Participate in marketing and awareness campaigns to create offers for direct marketing for all types of clients

executive secretary and administration coordinator at Pan Gulf
  • Saudi Arabia - Khobar
  • May 2012 to December 2012

 Provide sophisticated calendar management for CEO.
 Complete a broad variety of administrative tasks that facilitate the CEO’s ability to effectively lead the organization, including assisting with special projects; designing and producing documents, reports, and presentations; collecting and preparing information for meetings with staff and outside parties; composing and preparing correspondence; maintaining contact lists; making travel arrangements.

Senior Customer Services Officer at BANK OF JORDAN
  • Jordan - Amman
  • August 2005 to June 2011

WORK AT AGM/ DEPARTMENT AND DEPOSITS DEPARTMENT
1- Ensure that the incoming queries and requests are handle in an efficient manner. monitors responese and plans
2- Provides the department a comprehensive information system by maintaining relevant records/ statistics
3- Answering telephone calls and dealing with enquirers
4- Making appointments and keeping diaries for several people
5- Using computer fo word processing, spreadsheets and databases internet and email
6- Dealing with post
7- Meeting visitors
8-Sell bank products and services to customers to achieve business targets. 
 9-Receive and Advise customers and non-customers in order to satisfy their needs and build a long-term business relationship with them. 
Cross-sell other bank’s products and services to existing customers to maximize bank’s profitability.
10-Follow up with existing and potential customers to attract them.
11-Follow up on delinquent customers to ensure full payment of the overdue amounts to minimize Risk exposure.
12-Prepare, and review all required reports and KYC forms to ensure that all transactions are adhered to the bank’s policies and procedures.
13-Coordinate with all departments of the bank to finalize sales process.
14-Receive, handle and resolve customer complaints in a timely manner to maintain or increase customer satisfaction.
15-Develop ideas and create offers for direct marketing for all types of Customers from Salaried to Self Employed.
16-Respond to and follow up sales by post, telephone, and personal visits.
17-Performing daily office responsibilities alongside other staff members to maintain the efficient operation of the financial center.
18- Market the credit cards, loans, electronic channels services and other services
19- Deal with different deposits department works such as moneys order, opening accounts viza cards and checks

Managment at ALRABEE` CULTURAL CENTER
  • Jordan
  • May 2005 to August 2005

- Participate in teaching process, English and computer materials
- Using a computer of word processing . spreadsheets and databases and email
- Deal with business and secretarial work and keep the important files on computer

Teacher at Education Ministry of Education. Governmental School
  • Jordan
  • September 2004 to November 2004

-Participate in teaching process, English, sport and art materials
-Improve my English skills by being fully engrossed in an environment in which English is the best communication tool, and extend my social relationships
-I was forced to actively engage and dialogue in English and as a result I have noticed dramatic improvements in my English conversational capabilities. Consequentially, I feel that such an experience is the most beneficial method for anyone wishing to truly improve their language skills.
-Use computer to save students marks and their personal information

Interner at Public relations Dept king Abdullah University Hospital, )
  • Jordan - Irbid
  • February 2004 to June 2004

-Translate an Arabic brochure into English about all departments
-Receipt any guest to the hospital from Jordan or outside Jordan (e.g. Jordan health minister, or Bahrain health minister) and show him the main hospital departments. Receipt any guest that wants to collect any information about the hospital
-Organize the conferences and the shows which happen inside the hospital
-Choose medical news and specific news which are related to the hospital directly or indirectly and keep them in archives
-In addition, deal with business and secretarial work and keep the important files on computer
- extend my social relationships, Since the administrators and staff of the king Abdullah university Hospital are mostly graduated from my university

Education

Bachelor's degree, English Studies
  • at Jordan University of Science & Technology
  • June 2004

i have taken several courses in English for specific purposes e.g Secretarial practical, hotels course, principles in commerce and accounting, tourism courses, and mass media course

High school or equivalent, ( in the Tawjihi National Secondary Examination.science degree
  • at Rayah bent AlHussien Secondary School
  • August 1999

Grade of (74.00%) in the Tawjihi National Secondary Examination.

Specialties & Skills

Knowledge of programming in visual basic.
Practical Knowledge in Using DOS, Windows Operating systems.
internet
Good in typing (In both Arabic and English documents
مهارات مايكروسوفت اوفس
مهارات التواصل
اللغه العربيه
اللغه الانجليزيه

Social Profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

Arabic
Expert
English
Expert

Memberships

Jordan Federation of Badminton
  • member/ bursar
  • December 2009
Aisa Federation of Badminton
  • Member
  • October 2010

Hobbies

  •  Confident in using own initiative, prioritizing workload and meeting deadlines
     Certificate of thanks and appreciation to get first place in the polarization of opening accounts at branches of the Jordan
  •  High standard of accuracy
     Certificate of thanks and appreciation to the quality of service and access to the first rank of the results of Mr shopper visits
  • Sports
    Jordan Federation of Badminton: player 1997-2002. Member in Jordan & Asia Federation of Badminton 2008-2011.