Customer Service Representative/Front Office Reliever
GO RENT A CR
Total years of experience :4 years, 4 months
Front Office
- My primary duty as a Front Desk Receptionist is to greet a business’ visitors or customers.
- Warmly welcomes them, entertain them and providing refreshments.
- I may also answer basic questions regarding the business, such as hours of operation, as well as provide customers with a brief explanation of the products such as the prices, duration of rent, terms and conditions, requirements and etc.
- Opening and closing of the Rental Agreement.
- Front Desk Receptionist is responsible for answering all incoming calls. Taking their concerns and relay it or transfer it to the concerned department as needed.
- Oversees the distribution of incoming and outgoing mail. When mail arrives, sorts it, eliminating junk mail and identifying those of the highest priority either reply into or distributes it in the concerned disciplined.
- Arranging drivers for some car booking deliveries, replacements, off hire car bookings, picking-up other drivers and etc.
Customer/Fleet Service Representative
- Answering incoming calls and emails, receiving and addressing customer’s concerns in accordance to emergency, urgency and priority.
- Manages, controls, monitors the activity of drivers from time to time to enable them to utilize properly.
- Arrange driver to replace the car of our valued customer either in our office or to the customer location for their personal concern like service time (change oil, brakes checking and etc.), breakdowns, accidents and etc.
- Once the driver came from replacement I will ask them what is the problem of the car that needs to be addressed properly the soonest time possible. I will ask the key from them and sometimes I personally check the status of the vehicle if the case is highly important (accident).
- Forward the keys to the service department with labels that what is need to be done and relay some important instructions.
- Arrange again the driver to return the original vehicle to the customer that was came from service.
- Interact with patients to figure out their physical and psychological needs.
- Identify patient actual and potential problems.
- Devise treatment plans tailored to requirements.
- Maintain safety and precaution standards.
- Document all patients’ records and procedures.
- Collaborate with appropriate doctor with respect to treatment plans
- Provide information to patients and families about conditions and appropriate plans for action.
- Provide assistance to Head Nurse in the supervision of staff nurses
MY DUTIES AND RESPONSIBILITY AS A PROPERTY CUSTODIAN
-Perform an actual physical counting and checking of all the stocks (Mobile phone, Sim Card-Post Paid; Pre Paid, and Call Cards) and materials everyday. Count it twice in the morning and in the evening.
-After counting, encode it in our spreadsheet to compare or check the exactness or correctness of all the stocks.
-Issue or release mobile phone to our customer once their application has been approved.
-Received, checked all stocks and enter in the receiving template or spreadsheet if there’s delivery.
-Provide list of stocks, materials, and office supplies for ordering.
-Entertain customer’s problem and process it according to the damaged of the mobile phone as long as it is under warranty.
-Prepare documents needed for the weekly reimbursement.
-Keep all important documents in the box file according to their discipline.
-Prepare weekly reports of stocks, materials and supplies on hand
-Perform other related duties that are assigned by the financeofficer.
MY DUTIES AND RESPONSIBILITY AS A CUSTOMER SERVICE SPECIALIST
• Receive, process, and verify the accuracy of orders from customers utilizing the organization’s internal CRM/mainframe systems and customer purchase orders.
• Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
• Ensure and provide quality service to both internal and external customers.
• Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order-related issues.
• Access the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports
• Performs assigned system maintenance to various electronic order files.
• Participate and provide expertise as a member of the customer service’s departmental team. The team's objectives are develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
MY DUTIES AND RESPONSIBILITY AS A SHOP/SALES SPECIALIST
Show positive attitude to company and associates.
Greet customers, offer information and enter orders.
Resolve customer problems with products and billings.
Pull and stage call orders before customer arrival.
Ensure cleanliness and maintenance of product area as per retailer specifications.
Maintain positive working relationships with store employees and customers.
Strategize to enhance customer service, drive store sales and enhance profitability.
Ensure effective merchandise of products and displays to optimize sales and profitability.
Support POG development and execution through customer retail operations.
Pull IRI data reports, ACV distribution by chain and review with retail operations.
Ensure timely “new item” placement by working with retail operations.
Process teller transactions and manage station funds.
Engage in sales campaigns, offer excellent customer service in interactions.
Support showroom floor members to select products.
Determine and secure secondary retail display opportunities and review retail operations.