ADC(Alternete Delivery Channel) ATM Operations & Support
Summit Bank
Total years of experience :16 years, 2 months
• Monitor and maintain ATM network, ATM installation, ATM related software i.e. cameras, Electronic journaling, ATM iWatch and etc.
• Monitor and maintain the call center operations and provide full support to call center.
• Monitor and maintain the Mobile banking services, i.e. Etopup, SMS Push and Pull etc.
• Monitor and maintain the Internet banking services, i.e. Web version and Mobile version.
• Monitor and maintain the connectivity with other networks i.e. 1link, Epay, GPM, Ufone and etc
• Co-ordinate with Branches and Vendor for the resolution of ATM issue / problems.
• Provide 1st level support to branches and concerned dept for ADC related complaints and issues.
• Provide full co-operation and support to ADC technical and project management team.
• Perform UAT for any new induction of service in ADC dept
• Manages backups and versions of applications software.
• Resolving complaints related to ADC Services.
• Hands on experienced on Avanza Product VISION in different modules
(Terminal Monitoring /Configuration Terminal/Command processor/Terminal Type Setup/
Live Monitoring/Customer Management/Card Management/Report Module of ATM’s)
24 x 7 Monitoring of All ADC Services.
• Investigating the transactions Logs on Avanza Rendezvous Middleware & hPlus Middleware.
• Manages backups and versions of applications software.
• Resolving complaints related to ADC Services.
• Hands on experienced on Avenza Product VISION in different modules
(Terminal Monitoring /Configuration Terminal/Command processor/Terminal Type Setup/
Live Monitoring/Customer Management/Card Management/Report Module of ATM’s)
24 x 7 Monitoring of All ADC Services.
Lecturer in Electronics & IT Departmeant.
• Working on IBM Operating System environment
• Maintenance of data centre environment and its proper compliance including data center complete shutdown / start up activity on need basis.
• Monitoring the Web services e-CDS/FMS & performing End of Day procedures.
• Implementation of Backup/Restoration of Volume Groups & File systems and its retention policy.
• Provide System Operations Support on IBM p-Series Servers on AIX5L Operating System.
• Coordination with IBM vendors and recovery for any hardware or software failure.
• Monitoring of System Performance i.e CPU, Memory, I/O & Network Utilization.
• Documentation of System Manual, Daily Operations related job sheets; server logs generation and checking error reports. DR manuals related to Data center services.
• Maintain LTO’s DDS4 Library for backups
Additionally Worked with Desktop Network Support Group.
• Working on TPM (Tivoli Provisioning Management) IBM Product.
• Software Installations according to user requirements.
• Resolve the Queries of Clients by TSRM.
• Maintain Inventory of all Hardware/Software Licensed Products.
Currently MS student (Finals)