After Sale Asst Manager
Yusuf Alghanim Sons
مجموع سنوات الخبرة :23 years, 8 أشهر
Planning & implementation of service operation Movement
Expertise in Manpower Handling & Technical Analysis.
Energetic and Self motivated team player, Ambitious and flexible with an ability to adapt to changing environments, Excellent Communication & Interpersonal Skills.
Control entire Service Operations & deals with customer as and there needs,
Dealing with suppliers and negotiate as and when required.
Monitor & Control Inventory measure.
Finding & Reporting the feedback to the distributor through field information report for improvement.
Reporting to the Customer Service Manager on a Daily basis of Comeback summary and after Service Follow up summary.
Preparation of Daily, weekly, Monthly and Yearly reports & presentations to Manager.
Counsel and executed the services required as per company’s set standards (Manufacture) for the vehicles after checking the history and the problems stated by the customers.
Worked on kerridge system to perform electronic tasks, maintained and created database for the existing and new clients.
Improvised communication process with the authorized personnel in the repair house to be updated with the progress of the vehicles and informed the same to the respective customers to maintain the communication process.
Contact customers post delivery for the vehicles’ performance, to get customer satisfaction for customer satisfaction survey
Counsel and executed the services required as per company’s set standards (Manufacture) for the vehicles after checking the history and the problems stated by the customers.
Worked on system to perform electronic tasks, maintained and created database for the existing and new clients.
Improvised communication process with the authorized personnel in the repair house to be updated with the progress of the vehicles and informed the same to the respective customers to maintain the communication process
Contact customers post delivery for the vehicles’ performance, to get customer satisfaction for customer satisfaction survey