Senior Manager
CIBIL – Credit Information Bureau India Limited
Total years of experience :10 years, 1 Months
Sales & Planning
• Achieve the Sales and Revenue targets from the Top Private Banks, NBFCs and all Housing Finance Companies.
• Deliver volume targets across assigned members and across the product lines.
• Planning the Quarterly / Annual Target achievement across clients and product lines.
New Business Development
• Liaison with key decision makers - Business, Risk and Product Heads etc. in to identify new opportunities and grow existing business lines.
• Concept selling to the potential members to acquire new relationships.
Client Servicing
• Maintaining and managing relationships with Key clients
• Ensure high quality delivery of service and timely resolution of all member issues.
• Conducting training sessions for the employees of Members on Data Formats, Reports, new products etc.
Financial Performance
• Ensure Revenue growth via cross sell of Products like Credit cards Bill Payments, Non Life Insurance.
• Adopting Cost control measures which in turn lead to higher branch profitability and enhance overall shareholder value.
Customer Satisfaction
• Ensure customer satisfaction among every customer.
• Achieve Pan-India average Global Premier score. Achieve CSSC score of 70%.
Complaint Management
• Minimize customer complaints; ensure resolution within TAT for complaints received.
• Reduce the number of customer complaints, 90% to be resolved within TAT.
ACHIEVEMENTS:
• Awarded the Best Service Manger - HSBC India - Cross Sell - Feb 2010.
• Awarded the Thank-you Certificate by Head PFS India for delivery of exemplary service - March 2010.
Personal Loans
•Managing the DST Channel for North Central Mumbai Region - 11 branches.
•Responsible to increase profitability of the branches through concentrated efforts on quality sourcing.
•Handling a team of 250 FOS, with a team of 11 SRMs and 3 Cluster RMs.
Sales and Process Management
•Monthly target Setting using benchmarks and productivity.
•Daily business monitoring and reporting for all products to Channel Head.
•Managing Channel Budgets and Expense monitoring for the Region.
Team & Channel Management
•Recruitment - Hiring teams through competition, references, advertisements
•Training- Conducting regular training sessions with timely updates on product changes.
•Maintaining minimum productivity benchmarks per executive across region.
Marketing
•Activate sales contests & events for the sales teams
•Develop & Activate rewards & recognition program for the sales & branch teams
•Spearheading the Promotional Activities for the Region - Tie - up with various events and promotion agencies. Exploring Potential areas for PL sourcing.
Controls and Collections
•Tracking and controlling frauds, sub - sourcing.
•Taking adequate measures to ensure channel delinquency below country average.
ACHIEVEMENTS:
•Awarded the Star Channel RM - Mumbai Region March, August 2006 and July 2007
•Awarded the Star Channel RM FOS - West Division for the year 2006
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